Randy Spriggs
Customer Success Specialist at Mylo Financial Technologies- Claim this Profile
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Topline Score
Bio
Credentials
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Code Foundations Skill Path
CodecademyMay, 2021- Oct, 2024
Experience
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Customer Success Specialist
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Jan 2018 - Present
Answering users inbound messages via chat, email, social media and phone. Technical support and troubleshooting. Responding to users reviews on both mobile app stores. Acting as a liaison in between Customer Success, Product and Engineering to document, track, escalate and resolve bugs using JIRA. Working with stakeholders to find and resolve common user complaints. Working with API's via Postman. Helping to establish and streamline Customer Success processes. Rolled out Not Myself Today, a partnership program between businesses and the Canadian Mental Health Association to promote mental health and well being in the workplace.
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Koodo
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India
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Technology, Information and Internet
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1 - 100 Employee
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Sales Service Representative
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May 2014 - Dec 2017
Retail sales of cellular telephones, mobile plans, warranties and accessories.Training and onboarding new employees.Providing industry-leading customer service and in-store experiences as tracked from post-sales surveys.Performing various administrative tasks.
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GLENTEL Inc.
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Canada
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Retail
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700 & Above Employee
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Assistant Sales Manager
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Jan 2011 - May 2014
Responsible for the success of one of the top 5 stores in Canada.Growing and maintaining relationships with business users.Scheduling, hiring, inventory management and loss prevention.
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Education
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2014 - 2017
Concordia University
Psychology
Community
