Experience

Majorel X

• Luxembourg
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Professional Services Director - IST

  • Jan 2023 - Present



IST Networks

• Egypt
• IT Services and IT Consulting
• 200 - 300 Employee

• Professional Services Director

  • Jun 2013 - Present

  Accountable for delivery of projects and support services globally and sustaining projects/sites across various industries; monitoring and reporting on business performance and delivery metrics; employing best practices, effective procedures and other tools for operational excellence. Provides guidance on ensuring quality of service delivery, projects execution, mitigation of risks and managing escalations and compliance to Service Level Agreements (SLA). Oversees team development – mentor, supervise, evaluate, train and motivate. Work closely with other business units in securing businesses and generating opportunities in addition to upholding relationships with customers, contractors, partners, and other stakeholders. Show less



Columbus

• Denmark
• Information Technology & Services
• 700 & Above Employee

• Regional Consulting Services Manager

  • Sep 2010 - Apr 2013

  With operational focus in Saudi Arabia, managed a pool of resources delivering ERP and CRM solutions. Built a solid consulting workforce covering 3 regional offices in KSA. Instrumental in the exponential growth of KSA subsidiary by successfully implementing industry-verticals and various resource and project management strategies. With operational focus in Saudi Arabia, managed a pool of resources delivering ERP and CRM solutions. Built a solid consulting workforce covering 3 regional offices in KSA. Instrumental in the exponential growth of KSA subsidiary by successfully implementing industry-verticals and various resource and project management strategies.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• CRM Solutions Specialist

  • Jan 2009 - Sep 2010

  Joined Microsoft Business Solutions Division (MBS/Dynamics) of Microsoft Arabia in January 2009 with the main role of driving growth of Microsoft Dynamics CRM business in KSA. Major achievements include momentous wins and opportunities created across segments (SMB, public sector and enterprise), significant developments made on partner recruitment and enablement as well as achieved momentum in the online (cloud) services in the market. Joined Microsoft Business Solutions Division (MBS/Dynamics) of Microsoft Arabia in January 2009 with the main role of driving growth of Microsoft Dynamics CRM business in KSA. Major achievements include momentous wins and opportunities created across segments (SMB, public sector and enterprise), significant developments made on partner recruitment and enablement as well as achieved momentum in the online (cloud) services in the market.



GE HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Delivery Leader

  • Jan 2008 - Dec 2008

  In Clinical Systems Devices division of General Electric Healthcare Saudi Arabia, was instrumental in establishing efficient service delivery processes, lean logistical procedures, excellent T-NPS customer satisfaction score and improved resource management. Completely was in-charge of service delivery and operations; contact center management; logistics and administration. In Clinical Systems Devices division of General Electric Healthcare Saudi Arabia, was instrumental in establishing efficient service delivery processes, lean logistical procedures, excellent T-NPS customer satisfaction score and improved resource management. Completely was in-charge of service delivery and operations; contact center management; logistics and administration.



Epicor

• United States
• Software Development
• 700 & Above Employee

• Consulting Services Manager (ERP, CRM & BI) for Amwaj IT Devt. (known as Epicor-Scala Arabia)

  • Mar 2002 - Dec 2007

  Promoted from one rank to another due to consistent exemplary performance – from being a technical consultant, to project manager then eventually as the Consulting Services & Business Development for ERP, CRM and Business Solutions Division. The primary role was to manage operations in addition to occasional consulting and project management functions. Consistently exceeded targets and improved operations, quality of services, customer satisfaction and operational excellence. Promoted from one rank to another due to consistent exemplary performance – from being a technical consultant, to project manager then eventually as the Consulting Services & Business Development for ERP, CRM and Business Solutions Division. The primary role was to manage operations in addition to occasional consulting and project management functions. Consistently exceeded targets and improved operations, quality of services, customer satisfaction and operational excellence.



Rana Confectionery Products Factory

• Riyadh, Saudi Arabia

• Information Systems & Technology Manager

  • Nov 1999 - Aug 2001

  Established the IT Department and built a team of engineering and development professionals. Instituted IT infrastructure and established policies and procedures governing the fulfillment of company’s IT strategy. Managed the IT department ensuring quality and timely delivery of data processing, network, computer operation and other IT services. Studied, designed and co-developed utilities and reports needed by various departments. Spearheaded the ERP selection process and managed internal activities related to the implementation of it. Show less



V-tech Barcode Systems

• Cubao, Philippines

• Systems Department Head

  • Jan 1998 - Jul 1999

  Managed operations, IT and products development strategies. Interfaced with customers for presales, scoping, projects delivery and support services. Handled projects on network implementations with automated data entry using handheld, portable radio frequency barcode reading terminals and integrated with financial systems for manufacturing companies. Managed enhancements of Point-of-Sale retailing software from a DOS-based application to a Windows-based system, fully integrated with accounting and inventory management modules. Piloted the company’s services on web developments. Show less



Asian Capital Equities, Inc.

• Makati, Philippines

• Systems Analyst/Programmer

  • Nov 1994 - Jan 1998

  Worked with the VP-MIS on information gathering and distribution, analyses, design, programming, implementation and management of computer applications and network components. Facilitated implementation of back-office operations’ transition from manual to computerized settlement and accounting systems. Enhanced then currently running back-office software to cater the growing needs of the company. Developed utilities and reporting programs needed by the different departments of the organization. Operated an inter-network/LAN-WAN system connecting company’s network to Philippine Stock Exchange’s AS/400 computer via a SUN-Solaris operated front-end server. Show less