Experience

Vicon Industries

• United States
• Security and Investigations
• 1 - 100 Employee

• Senior Sales Development Representative

  • Aug 2018 - Present

• Sales Development Representative

  • Jul 2017 - Jul 2018



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Associate Manager / Retail Sales Associate

  • Apr 2015 - Jun 2017

  • Implemented effective sales presentations to establish new accounts for building revenue under management within a high volume retail store environment • Manage sales floor activities within T-Mobile’s most advanced retail environment • Responsible for conducting performance coaching to enhance individual sales production across multiple metrics • Sales generation with established partnerships & networking for T-Mobile@Work business solutions… Show more • Implemented effective sales presentations to establish new accounts for building revenue under management within a high volume retail store environment • Manage sales floor activities within T-Mobile’s most advanced retail environment • Responsible for conducting performance coaching to enhance individual sales production across multiple metrics • Sales generation with established partnerships & networking for T-Mobile@Work business solutions throughout assigned territories • Recruit, develop, train and manage a high-performing service focused sales team Show less • Implemented effective sales presentations to establish new accounts for building revenue under management within a high volume retail store environment • Manage sales floor activities within T-Mobile’s most advanced retail environment • Responsible for conducting performance coaching to enhance individual sales production across multiple metrics • Sales generation with established partnerships & networking for T-Mobile@Work business solutions… Show more • Implemented effective sales presentations to establish new accounts for building revenue under management within a high volume retail store environment • Manage sales floor activities within T-Mobile’s most advanced retail environment • Responsible for conducting performance coaching to enhance individual sales production across multiple metrics • Sales generation with established partnerships & networking for T-Mobile@Work business solutions throughout assigned territories • Recruit, develop, train and manage a high-performing service focused sales team Show less



Sony Mobile Communications

• Japan
• Telecommunications
• 700 & Above Employee

• Market Development Representative

  • Jun 2013 - Mar 2015

  Launched and supported the Sony Mobile Xperia brand in both NY Metro and CT markets for Verizon Wireless and T-Mobile. • Coordinated all aspects of Sony’s in-store presence, including sales calls, training, assisted-selling hours, and special event schedule planning. • Increased market share by establishing and cultivating strong relationships with Local Market Sales Managers, Store Managers, Agent Principles and COR/Agent Retail Sales Associates to secure sell-through of handsets and… Show more Launched and supported the Sony Mobile Xperia brand in both NY Metro and CT markets for Verizon Wireless and T-Mobile. • Coordinated all aspects of Sony’s in-store presence, including sales calls, training, assisted-selling hours, and special event schedule planning. • Increased market share by establishing and cultivating strong relationships with Local Market Sales Managers, Store Managers, Agent Principles and COR/Agent Retail Sales Associates to secure sell-through of handsets and accessories. • Created and executed local marketing programs to promote and increase product sell-through. • Presented formal large group training's as well as in-store sales personnel training's. Show less Launched and supported the Sony Mobile Xperia brand in both NY Metro and CT markets for Verizon Wireless and T-Mobile. • Coordinated all aspects of Sony’s in-store presence, including sales calls, training, assisted-selling hours, and special event schedule planning. • Increased market share by establishing and cultivating strong relationships with Local Market Sales Managers, Store Managers, Agent Principles and COR/Agent Retail Sales Associates to secure sell-through of handsets and… Show more Launched and supported the Sony Mobile Xperia brand in both NY Metro and CT markets for Verizon Wireless and T-Mobile. • Coordinated all aspects of Sony’s in-store presence, including sales calls, training, assisted-selling hours, and special event schedule planning. • Increased market share by establishing and cultivating strong relationships with Local Market Sales Managers, Store Managers, Agent Principles and COR/Agent Retail Sales Associates to secure sell-through of handsets and accessories. • Created and executed local marketing programs to promote and increase product sell-through. • Presented formal large group training's as well as in-store sales personnel training's. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Manager

  • 2004 - 2013

  • Promoted to lead multiple retail sales teams with staff sizes of 8-12 • Responsible for all aspects of running a multi million dollar retail sales operation • Completed formal leadership and sales trainings throughout tenure at AT&T University • Sales generation through established partnerships and networking • Achieved highest sales production in various metrics at multiple locations (see attached) • Developed talent and set expectations in preparation for next level career… Show more • Promoted to lead multiple retail sales teams with staff sizes of 8-12 • Responsible for all aspects of running a multi million dollar retail sales operation • Completed formal leadership and sales trainings throughout tenure at AT&T University • Sales generation through established partnerships and networking • Achieved highest sales production in various metrics at multiple locations (see attached) • Developed talent and set expectations in preparation for next level career path promotions • Effective labor scheduling and developed time management strategies for each team • Trained and coached teams on sales techniques and compensation plans • Mentored and coached individual sales growth through a direct coaching model • Managed and updated merchandise according to the marketing planogram • Performed asset controls and inventory management on a weekly basis

• Communication Specialist

  • 2003 - 2004

  • Implementing effective sales presentations to establish new accounts for building revenue under management within a high volume retail store environment • Communicate performance goals, trends, organizational plans and implementations to the sales management team & retail staff • Perform client verification & cash handling procedures in a accurate and efficient manner • Ensure store location is opened & closed appropriately according to operating procedures • Assisting store… Show more • Implementing effective sales presentations to establish new accounts for building revenue under management within a high volume retail store environment • Communicate performance goals, trends, organizational plans and implementations to the sales management team & retail staff • Perform client verification & cash handling procedures in a accurate and efficient manner • Ensure store location is opened & closed appropriately according to operating procedures • Assisting store management in inventory mantaince & control • Completed formal sales training program in wireless communications • AT&T Wireless Sales Certification (August 2004)



Vehicle Care Management Corporation

• Call Center Manager

  • 2002 - 2003

  • Directing a staff of 10 account representatives & supervisors responsible for the client services effort through out a national call center environment • Communicate business goals, trends, organizational plans and implementations to the executive level management team • Initiated a strategic staffing model to stream line high volume work flow • Built major accounts performance matrix for revenue tracking & budgeting • Coordinated vehicle inspection logistics in North America &… Show more • Directing a staff of 10 account representatives & supervisors responsible for the client services effort through out a national call center environment • Communicate business goals, trends, organizational plans and implementations to the executive level management team • Initiated a strategic staffing model to stream line high volume work flow • Built major accounts performance matrix for revenue tracking & budgeting • Coordinated vehicle inspection logistics in North America & Canada Show less • Directing a staff of 10 account representatives & supervisors responsible for the client services effort through out a national call center environment • Communicate business goals, trends, organizational plans and implementations to the executive level management team • Initiated a strategic staffing model to stream line high volume work flow • Built major accounts performance matrix for revenue tracking & budgeting • Coordinated vehicle inspection logistics in North America &… Show more • Directing a staff of 10 account representatives & supervisors responsible for the client services effort through out a national call center environment • Communicate business goals, trends, organizational plans and implementations to the executive level management team • Initiated a strategic staffing model to stream line high volume work flow • Built major accounts performance matrix for revenue tracking & budgeting • Coordinated vehicle inspection logistics in North America & Canada Show less



WorldCom

• United States

• Call Center Supervisor

  • 2001 - 2002

  • Provided service oriented management and leadership for a staff of twenty representatives within a high volume call center environment • Interacted with senior level executives to communicate volume figures and cost control measures through out the department • Examined Lucent Centre-Vu technology to identify call flow distribution • Completed formal management training program in wireless communications • Provided service oriented management and leadership for a staff of twenty representatives within a high volume call center environment • Interacted with senior level executives to communicate volume figures and cost control measures through out the department • Examined Lucent Centre-Vu technology to identify call flow distribution • Completed formal management training program in wireless communications