Senior Operations Analyst

• Nov 2015 - Present

Online Support, Consultant

• Nov 2014 - Nov 2015

Integration L2 Support transitioned to Primary Support August 2015. Responsibilities: Timely customer response and resolution, managing and prioritizing case load, identifying and transitioning more involved issues to L2 support, and accurate time tracking. Teamwork. Troubleshooting skills: LinkLogic, MIK (Millbrook Integration Kit), HL7 interfaces, SQL/Oracle queries, Qvera, CQR, CCDA Contractor through the Stowe Group. Integration L2 Support transitioned to Primary Support August 2015. Responsibilities: Timely customer response and resolution, managing and prioritizing case load, identifying and transitioning more involved issues to L2 support, and accurate time tracking. Teamwork. Troubleshooting skills: LinkLogic, MIK (Millbrook Integration Kit), HL7 interfaces, SQL/Oracle queries, Qvera, CQR, CCDA Contractor through the Stowe Group.

Data Analyst

• Jan 2012 - Nov 2014

Responsibilities include database and data analysis working Oracle, MS SQLServer, and other database systems. It includes various EMR technologies including GE Centricity, Aprima, and other EMR software.. Interfaces - I write and debug interfaces between various medical systems using direct configuration and interface engines such as Qvera and Mirth. I have a good understanding of HL7 Technologies used include: Qvera, Mirth, Javascript, C#, SQL (T-SQL, Oracle, and others), Pentaho Data Integration (kettle), LinqPad, github, and custom applications. Show less

Office Administrator

• Oct 2010 - Jan 2012

Responsibilities included managing payroll through Quickbooks and Intuit; maintaining the computers and software systems, ordering and keeping supplies stocked, ordering parts for the repairs, customer service, taking in payments, balancing the register, and doing the nightly deposit. Responsibilities included managing payroll through Quickbooks and Intuit; maintaining the computers and software systems, ordering and keeping supplies stocked, ordering parts for the repairs, customer service, taking in payments, balancing the register, and doing the nightly deposit.

Nuclear Machinist Mate

• Nov 1987 - May 1993

Submariner, Nuclear Quality Assurance Inspector, Engine Room Supervisor Responsibilities included operation and maintenance of the reactor plant and engine room systems; designing and implementing nuclear quality assurance repair and maintenance procedures; secondary maintenance coordinator, diesel fuel coordinator; refrigeration and air conditioning maintenance, water evaporator operator and maintenance. Submariner, Nuclear Quality Assurance Inspector, Engine Room Supervisor Responsibilities included operation and maintenance of the reactor plant and engine room systems; designing and implementing nuclear quality assurance repair and maintenance procedures; secondary maintenance coordinator, diesel fuel coordinator; refrigeration and air conditioning maintenance, water evaporator operator and maintenance.