Randy Landicho
Site Manager at StarHub- Claim this Profile
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Bio
LinkedIn User
Sir Randy Landicho or Sir Rands as we like to call him, is a kind manager who will show what excellent management should be. I’ve worked under his guidance for four years and he leads by example. He always kept the team morale up. His ability to work through the crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work and learn with such professionals. He is innovative, organized as well as helpful and is always open to ideas and suggestions. He has made me improve in many professional areas and taught me about leadership skills. His unique ability to organize the working process and let employees demonstrate their professional skills’ full extent made Sir Randy our favorite. A combination of humor and empathy helps to lift the spirit in stressful situations. I highly recommend working with a professional like Sir Randy!
LinkedIn User
Randy has been a great colleague to work with especially because Customer Service and Social Media must have a happy "marriage" in order to succeed in catering to the needs of our customers. He is responsive with a smile and his years of experience in this arena makes him cool, calm and confident even in challenging situations.
LinkedIn User
Sir Randy Landicho or Sir Rands as we like to call him, is a kind manager who will show what excellent management should be. I’ve worked under his guidance for four years and he leads by example. He always kept the team morale up. His ability to work through the crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work and learn with such professionals. He is innovative, organized as well as helpful and is always open to ideas and suggestions. He has made me improve in many professional areas and taught me about leadership skills. His unique ability to organize the working process and let employees demonstrate their professional skills’ full extent made Sir Randy our favorite. A combination of humor and empathy helps to lift the spirit in stressful situations. I highly recommend working with a professional like Sir Randy!
LinkedIn User
Randy has been a great colleague to work with especially because Customer Service and Social Media must have a happy "marriage" in order to succeed in catering to the needs of our customers. He is responsive with a smile and his years of experience in this arena makes him cool, calm and confident even in challenging situations.
LinkedIn User
Sir Randy Landicho or Sir Rands as we like to call him, is a kind manager who will show what excellent management should be. I’ve worked under his guidance for four years and he leads by example. He always kept the team morale up. His ability to work through the crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work and learn with such professionals. He is innovative, organized as well as helpful and is always open to ideas and suggestions. He has made me improve in many professional areas and taught me about leadership skills. His unique ability to organize the working process and let employees demonstrate their professional skills’ full extent made Sir Randy our favorite. A combination of humor and empathy helps to lift the spirit in stressful situations. I highly recommend working with a professional like Sir Randy!
LinkedIn User
Randy has been a great colleague to work with especially because Customer Service and Social Media must have a happy "marriage" in order to succeed in catering to the needs of our customers. He is responsive with a smile and his years of experience in this arena makes him cool, calm and confident even in challenging situations.
LinkedIn User
Sir Randy Landicho or Sir Rands as we like to call him, is a kind manager who will show what excellent management should be. I’ve worked under his guidance for four years and he leads by example. He always kept the team morale up. His ability to work through the crisis and develop new ways to achieve the targets were always inspiring. I am delighted to work and learn with such professionals. He is innovative, organized as well as helpful and is always open to ideas and suggestions. He has made me improve in many professional areas and taught me about leadership skills. His unique ability to organize the working process and let employees demonstrate their professional skills’ full extent made Sir Randy our favorite. A combination of humor and empathy helps to lift the spirit in stressful situations. I highly recommend working with a professional like Sir Randy!
LinkedIn User
Randy has been a great colleague to work with especially because Customer Service and Social Media must have a happy "marriage" in order to succeed in catering to the needs of our customers. He is responsive with a smile and his years of experience in this arena makes him cool, calm and confident even in challenging situations.
Experience
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StarHub
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Singapore
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Telecommunications
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700 & Above Employee
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Site Manager
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Jul 2019 - Present
Leads the Customer Service Operations of Starhub’s outsourced HQ2 Philippines site. Leads the Customer Service Operations of Starhub’s outsourced HQ2 Philippines site.
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Circles
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Software Development
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400 - 500 Employee
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Customer Happiness and Vendor Manager PH
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Aug 2018 - Jul 2019
Led overall operations and developed overall channel strategy for chat and email channels. Design and execute programs to deliver business objectives through Non-Voice channels Ensured that service partner’s KPI is achieved on daily/weekly/monthly basis. Provided inputs and negotiated SOW and MSA for Circles.Life Led overall operations and developed overall channel strategy for chat and email channels. Design and execute programs to deliver business objectives through Non-Voice channels Ensured that service partner’s KPI is achieved on daily/weekly/monthly basis. Provided inputs and negotiated SOW and MSA for Circles.Life
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Traveloka
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Singapore
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Software Development
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700 & Above Employee
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Vendor Management and Customer Excellence Lead
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Aug 2017 - Aug 2018
Drove overall service operations and strategy in all four channels of customer service (voice, chat, email, and social media). Ensured vendors deliver on key performance metrics such as quality, productivity, and customer satisfaction via weekly, monthly, and quarterly business reviews. Drove overall service operations and strategy in all four channels of customer service (voice, chat, email, and social media). Ensured vendors deliver on key performance metrics such as quality, productivity, and customer satisfaction via weekly, monthly, and quarterly business reviews.
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Get Qualified Australia
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Australia
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Education Administration Programs
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1 - 100 Employee
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Senior Operations Head
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May 2016 - Aug 2017
Get Qualified Australia is Australia’s leading Skills Recognition & Recognition of Prior Learning (RPL) Specialist, providing advanced recognition services to the nation’s skilled workforce. As Operations Head my responsibility is the development and execution of all (Inhouse and Outsourced) voice/chat LOBs and customer service initiatives to support GQA's vision of a multi-touchpoint sales and customer service online ecosystem. Get Qualified Australia is Australia’s leading Skills Recognition & Recognition of Prior Learning (RPL) Specialist, providing advanced recognition services to the nation’s skilled workforce. As Operations Head my responsibility is the development and execution of all (Inhouse and Outsourced) voice/chat LOBs and customer service initiatives to support GQA's vision of a multi-touchpoint sales and customer service online ecosystem.
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Globe Group
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Telecommunications
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700 & Above Employee
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Social Media Cluster Head
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Oct 2015 - May 2016
Led the outsourced Twitter Team (@talk2globe) in delivering excellent customer experience to our subscribers and at the same time coordinated with various departments to ensure effective customer touch points through our channel. Responsibilities include vendor management, service delivery, backoffice management, executive escalations, coaching, , QA calibration and analysis, social media crisis management, and brand marketing.
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Senior Community Manager
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Dec 2012 - Oct 2015
Managed the 24/7 operations of Globe Telecom's Twitter Department.Handled the Globe's official Twitter account @Talk2Globe and moderates the official Globe Online Community Board (https://community.globe.com.ph)In charge in implementing the company's online community strategy through social media and at the same time providing feedback to many departments internally (product development, marketing, customer service, tech support, etc).Coordinates with third party vendors regarding back-end request processing pertaining to escalated cases and processes. Show less
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Education
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Ateneo de Manila University
MBA REGIS PR -
De La Salle University
Bachelor of Arts (B.A.), Interdiscilpinary Studies Minor in Spanish Studies
Community
