Randy Jones
SR Support Analyst - Device Engineering at Vestis Corporation- Claim this Profile
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Bio
Marc Tuori
Randy and I have worked together on a project for Bluecross/BlueShield a few years back. Randy is a very technically and detail oriented worker, and has a knack for easing customer concerns about the technologies we work with. Randy is willing to be the face of the company, often travelling to customer sites both in the US to provide needed support. Randy always has innovative ideas to help these customers when they are having technological or business process issues.
David Ibarra, N.D., CHt.
Randy is a detail-oriented person and always follows through with the completion of projects. He is a self-starter and is very knowledgeable in his field of work whether it be in aircraft maintenance or in computer technology.
Marc Tuori
Randy and I have worked together on a project for Bluecross/BlueShield a few years back. Randy is a very technically and detail oriented worker, and has a knack for easing customer concerns about the technologies we work with. Randy is willing to be the face of the company, often travelling to customer sites both in the US to provide needed support. Randy always has innovative ideas to help these customers when they are having technological or business process issues.
David Ibarra, N.D., CHt.
Randy is a detail-oriented person and always follows through with the completion of projects. He is a self-starter and is very knowledgeable in his field of work whether it be in aircraft maintenance or in computer technology.
Marc Tuori
Randy and I have worked together on a project for Bluecross/BlueShield a few years back. Randy is a very technically and detail oriented worker, and has a knack for easing customer concerns about the technologies we work with. Randy is willing to be the face of the company, often travelling to customer sites both in the US to provide needed support. Randy always has innovative ideas to help these customers when they are having technological or business process issues.
David Ibarra, N.D., CHt.
Randy is a detail-oriented person and always follows through with the completion of projects. He is a self-starter and is very knowledgeable in his field of work whether it be in aircraft maintenance or in computer technology.
Marc Tuori
Randy and I have worked together on a project for Bluecross/BlueShield a few years back. Randy is a very technically and detail oriented worker, and has a knack for easing customer concerns about the technologies we work with. Randy is willing to be the face of the company, often travelling to customer sites both in the US to provide needed support. Randy always has innovative ideas to help these customers when they are having technological or business process issues.
David Ibarra, N.D., CHt.
Randy is a detail-oriented person and always follows through with the completion of projects. He is a self-starter and is very knowledgeable in his field of work whether it be in aircraft maintenance or in computer technology.
Credentials
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Dashboard in a Day - Power BI
Pragmatic WorksNov, 2023- Sep, 2024 -
Nano Tips for Using Excel with Kat Norton
LinkedInJan, 2023- Sep, 2024 -
Unix Essential Training
LinkedInJan, 2023- Sep, 2024 -
Windows 11 for IT Pros First Look: Supporting Users
LinkedInApr, 2022- Sep, 2024 -
Windows 10: Implementation
LinkedInJan, 2022- Sep, 2024 -
Windows 10: Manage and Maintain Windows 10
LinkedInJan, 2022- Sep, 2024 -
Airframe, Power Plant, Or Repairer License
Federal Aviation AdministrationJul, 1987- Sep, 2024
Experience
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Vestis Corporation
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United States
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Facilities Services
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1 - 100 Employee
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SR Support Analyst - Device Engineering
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Nov 2004 - Present
Specialties: Microsoft Windows operating systems, Software Packaging, Deployments, Intune & SMS/SCCM, SQL, Documentation and end user support when necessary. Specialties: Microsoft Windows operating systems, Software Packaging, Deployments, Intune & SMS/SCCM, SQL, Documentation and end user support when necessary.
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Support Engineer - Desktop Support
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Mar 2004 - Oct 2004
Performed Operating system upgrades to Compaq,IBM and Dell PC systems and end user technical support for Wellpoint employees. Worked on the travel team and traveled to the Wellpoint offices across the United States. Systems were upgraded from Windows 95, 98, NT 4.0 to windows 2000 with the latest software updates and security patches. Processes included in the upgrade were data migration using Altiris and Norton Ghost. Performed Operating system upgrades to Compaq,IBM and Dell PC systems and end user technical support for Wellpoint employees. Worked on the travel team and traveled to the Wellpoint offices across the United States. Systems were upgraded from Windows 95, 98, NT 4.0 to windows 2000 with the latest software updates and security patches. Processes included in the upgrade were data migration using Altiris and Norton Ghost.
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Computer Technician Desktop Support
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Jul 2003 - Mar 2004
Performed system Upgrades of PC and MAC computer systems. Refreshed computers from old Operating systems to current ones. MAC systems were upgraded from OS 9 to OS X. PCs were upgraded from Windows 98 and Windows NT to Windows 2000. Responded to trouble tickets from end users for MAC and PC software and hardware related issues. Also performed software upgrades of software, security patches and system audits in preparation for the operating system rollouts. Performed data migration and also… Show more Performed system Upgrades of PC and MAC computer systems. Refreshed computers from old Operating systems to current ones. MAC systems were upgraded from OS 9 to OS X. PCs were upgraded from Windows 98 and Windows NT to Windows 2000. Responded to trouble tickets from end users for MAC and PC software and hardware related issues. Also performed software upgrades of software, security patches and system audits in preparation for the operating system rollouts. Performed data migration and also worked various desktop support trouble tickets. Familiar with the Remedy desktop support trouble ticket system. Show less Performed system Upgrades of PC and MAC computer systems. Refreshed computers from old Operating systems to current ones. MAC systems were upgraded from OS 9 to OS X. PCs were upgraded from Windows 98 and Windows NT to Windows 2000. Responded to trouble tickets from end users for MAC and PC software and hardware related issues. Also performed software upgrades of software, security patches and system audits in preparation for the operating system rollouts. Performed data migration and also… Show more Performed system Upgrades of PC and MAC computer systems. Refreshed computers from old Operating systems to current ones. MAC systems were upgraded from OS 9 to OS X. PCs were upgraded from Windows 98 and Windows NT to Windows 2000. Responded to trouble tickets from end users for MAC and PC software and hardware related issues. Also performed software upgrades of software, security patches and system audits in preparation for the operating system rollouts. Performed data migration and also worked various desktop support trouble tickets. Familiar with the Remedy desktop support trouble ticket system. Show less
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Network / PC Technician
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May 2003 - Jul 2003
Maintainined and upgraded company personal computer systems and peripherals. Performed inventory and data migration using company proprietary scripts and Altiris PC Transplant, Microsoft SMS and Ghost 7.5. The most common peripherals were HP external and internal CD Burners, HP ScanJet scanners (SCSI) and Iomega Zip Drives. Computers upgraded from Windows 98 and Windows NT 4, to Windows 2000 Professional. All work was in a secure environment. Maintainined and upgraded company personal computer systems and peripherals. Performed inventory and data migration using company proprietary scripts and Altiris PC Transplant, Microsoft SMS and Ghost 7.5. The most common peripherals were HP external and internal CD Burners, HP ScanJet scanners (SCSI) and Iomega Zip Drives. Computers upgraded from Windows 98 and Windows NT 4, to Windows 2000 Professional. All work was in a secure environment.
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Network Administrator / Consultant
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Oct 2002 - Mar 2003
Deployed, designed, maintained and managed a Windows 2000 Network consisting of 5 windows 2000 servers and over 130 workstations, 2 HP print servers with operating systems of Windows 2000, Windows 98 and Windows ME. Designed and implemented the company trouble ticket system and also responded to trouble tickets issued which were created by employees using the system. Designed and implemented company intranet system for employees to use with their job functions. Implemented a secure Internet… Show more Deployed, designed, maintained and managed a Windows 2000 Network consisting of 5 windows 2000 servers and over 130 workstations, 2 HP print servers with operating systems of Windows 2000, Windows 98 and Windows ME. Designed and implemented the company trouble ticket system and also responded to trouble tickets issued which were created by employees using the system. Designed and implemented company intranet system for employees to use with their job functions. Implemented a secure Internet Access Control system for clients of the company to see live statistics and information while being able to restrict access of sensitive company information specific workstations from remote locations on the Internet. Show less Deployed, designed, maintained and managed a Windows 2000 Network consisting of 5 windows 2000 servers and over 130 workstations, 2 HP print servers with operating systems of Windows 2000, Windows 98 and Windows ME. Designed and implemented the company trouble ticket system and also responded to trouble tickets issued which were created by employees using the system. Designed and implemented company intranet system for employees to use with their job functions. Implemented a secure Internet… Show more Deployed, designed, maintained and managed a Windows 2000 Network consisting of 5 windows 2000 servers and over 130 workstations, 2 HP print servers with operating systems of Windows 2000, Windows 98 and Windows ME. Designed and implemented the company trouble ticket system and also responded to trouble tickets issued which were created by employees using the system. Designed and implemented company intranet system for employees to use with their job functions. Implemented a secure Internet Access Control system for clients of the company to see live statistics and information while being able to restrict access of sensitive company information specific workstations from remote locations on the Internet. Show less
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PC Deployment Technician
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May 2002 - Sep 2002
Installed new Windows 2000 Dell workstations, which replace old legacy Windows NT, Windows 95 & 98 workstations. Verified function of old legacy applications installed on new windows 2000 computers. Mapped PC s to new network printers and network shares. Re-connected and configured local printers and other peripherals to the newly installed PC s. Migrated End User data from legacy systems to the new Dell systems using a data CD, Peer-to-Peer networking, or the use of a transition server to… Show more Installed new Windows 2000 Dell workstations, which replace old legacy Windows NT, Windows 95 & 98 workstations. Verified function of old legacy applications installed on new windows 2000 computers. Mapped PC s to new network printers and network shares. Re-connected and configured local printers and other peripherals to the newly installed PC s. Migrated End User data from legacy systems to the new Dell systems using a data CD, Peer-to-Peer networking, or the use of a transition server to transfer the data. Reconfigured End user mail and Personal address book to work with the newly installed system. Provided end user orientation and answered end user questions regarding the migration and transition to the new computers. Show less Installed new Windows 2000 Dell workstations, which replace old legacy Windows NT, Windows 95 & 98 workstations. Verified function of old legacy applications installed on new windows 2000 computers. Mapped PC s to new network printers and network shares. Re-connected and configured local printers and other peripherals to the newly installed PC s. Migrated End User data from legacy systems to the new Dell systems using a data CD, Peer-to-Peer networking, or the use of a transition server to… Show more Installed new Windows 2000 Dell workstations, which replace old legacy Windows NT, Windows 95 & 98 workstations. Verified function of old legacy applications installed on new windows 2000 computers. Mapped PC s to new network printers and network shares. Re-connected and configured local printers and other peripherals to the newly installed PC s. Migrated End User data from legacy systems to the new Dell systems using a data CD, Peer-to-Peer networking, or the use of a transition server to transfer the data. Reconfigured End user mail and Personal address book to work with the newly installed system. Provided end user orientation and answered end user questions regarding the migration and transition to the new computers. Show less
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Acclaim Technical Services
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IT Services and IT Consulting
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100 - 200 Employee
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Field Support Engineer
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Jan 2001 - Apr 2001
Successfully executed Techsync project to update technology in Kinko s stores through the replacement of obsolete equipment with newer computers and updated software. Tasks included computer installation, verification of peripheral / network printer operations, and network configuration. Successfully executed Techsync project to update technology in Kinko s stores through the replacement of obsolete equipment with newer computers and updated software. Tasks included computer installation, verification of peripheral / network printer operations, and network configuration.
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Technical Support Engineer
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Jan 2000 - Nov 2000
GTE Network Services Call Center , Thousand Oaks CA Provided ADSL, SDSL and IDSL Tier 2 technical support for Zyan Communications and its VAR resellers, including configuration and troubleshooting. Supported clients of GTE with ADSL first and second level technical support. Performed Internet software TCP/IP and DSL Router configuration, verified end user configurations on Shasta and Cisco routers, mapped network drives. Performed DSLAM and ATU troubleshooting and configuration… Show more GTE Network Services Call Center , Thousand Oaks CA Provided ADSL, SDSL and IDSL Tier 2 technical support for Zyan Communications and its VAR resellers, including configuration and troubleshooting. Supported clients of GTE with ADSL first and second level technical support. Performed Internet software TCP/IP and DSL Router configuration, verified end user configurations on Shasta and Cisco routers, mapped network drives. Performed DSLAM and ATU troubleshooting and configuration using remote dial in and intranet web based network interfaces. Trained new employees and provided support for Zyan Firewall and VPN customers. Show less GTE Network Services Call Center , Thousand Oaks CA Provided ADSL, SDSL and IDSL Tier 2 technical support for Zyan Communications and its VAR resellers, including configuration and troubleshooting. Supported clients of GTE with ADSL first and second level technical support. Performed Internet software TCP/IP and DSL Router configuration, verified end user configurations on Shasta and Cisco routers, mapped network drives. Performed DSLAM and ATU troubleshooting and configuration… Show more GTE Network Services Call Center , Thousand Oaks CA Provided ADSL, SDSL and IDSL Tier 2 technical support for Zyan Communications and its VAR resellers, including configuration and troubleshooting. Supported clients of GTE with ADSL first and second level technical support. Performed Internet software TCP/IP and DSL Router configuration, verified end user configurations on Shasta and Cisco routers, mapped network drives. Performed DSLAM and ATU troubleshooting and configuration using remote dial in and intranet web based network interfaces. Trained new employees and provided support for Zyan Firewall and VPN customers. Show less
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Technical Support Representative
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May 1996 - Jan 2000
May 1996 to January 2000 Network One, Lancaster CA Provided clients with telephone technical support and Email technical support for Internet Service Providers. Instructed users on Internet use and abilities of their software. Support tasks included Internet software installation, configuration, troubleshooting and registration via telephone or direct walk-in technical support. Added and configured customer accounts using Linux and Unix Xwindows Helpdesk. Familiar with the… Show more May 1996 to January 2000 Network One, Lancaster CA Provided clients with telephone technical support and Email technical support for Internet Service Providers. Instructed users on Internet use and abilities of their software. Support tasks included Internet software installation, configuration, troubleshooting and registration via telephone or direct walk-in technical support. Added and configured customer accounts using Linux and Unix Xwindows Helpdesk. Familiar with the configuration of Internet and Mail software from Netscape, Microsoft and Eudora. Show less May 1996 to January 2000 Network One, Lancaster CA Provided clients with telephone technical support and Email technical support for Internet Service Providers. Instructed users on Internet use and abilities of their software. Support tasks included Internet software installation, configuration, troubleshooting and registration via telephone or direct walk-in technical support. Added and configured customer accounts using Linux and Unix Xwindows Helpdesk. Familiar with the… Show more May 1996 to January 2000 Network One, Lancaster CA Provided clients with telephone technical support and Email technical support for Internet Service Providers. Instructed users on Internet use and abilities of their software. Support tasks included Internet software installation, configuration, troubleshooting and registration via telephone or direct walk-in technical support. Added and configured customer accounts using Linux and Unix Xwindows Helpdesk. Familiar with the configuration of Internet and Mail software from Netscape, Microsoft and Eudora. Show less
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Education
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2000 - 2004
University of Phoenix
BS, Computer Information Science -
1990 - 1994
Antelope Valley College
Associate of Science - AS, Computer Programming -
1985 - 1987
Antelope Valley College
Associate of Arts - AA, Aeronautics/Aviation/Aerospace Science and Technology, General -
1983 - 1985
San Diego Miramar College
Aircraft Maintenance Technology
Community
