Experience

Rockrose Development Corp.

• United States
• Real Estate
• 1 - 100 Employee

• Concierge

  • Jul 2018 - Present



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Concierge

  • Nov 2013 - Jul 2022



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Aug 2013 - Nov 2013

  • Provide accurate information such as directions, outlet hours, and local attractions. • Promote Starwood Hotels and Resorts and brand specific marketing programs. • Promptly answer the telephone and Input messages into the computer. • Retrieve messages and communicate the content to the guest. • Communicate with all departments regarding in house VIP's and any special needs.• Operates PBX by accepting incoming calls, assisting calls and scheduling wake-up calls.• Solicit guest feedback via guest comment cards.• Perform any other job related duties as assigned. Show less

• Front Desk Associate

  • Feb 2013 - Aug 2013

  • Attend to guests’ needs, registration, checkout and cashiering.• Greet and welcome guests upon arrival. • Register guests into the computer, verifying reservation, address, and credit information. • Promote the Starwood Preferred Guest Program and benefits to all present members.• Accept payment for guests’ accounts both at the time of registration and at checkout. • Maintain a house bank and make a deposit and accurate report of receipts daily. • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Show less

• Activities Coordinator

  • Dec 2010 - Feb 2013

  • Provide daily support, planning, and conducting of activities offered on the activities calendar.• Assist DJ’s with Pool Games, volleyball, basketball, and or host of other activities.• Coordinate activities across all age-ranges.• Host bingo and other activities on stage and over microphone / sound-system.• Provide a welcoming experience for Guests through Check-in promotions and welcome party staffing.



Character Outlet

• Sales Associate

  • Aug 2007 - Dec 2010

  • Greeted customers and determined their needs and wants • Recommended merchandise based on individual requirements • Provided advice to clients regarding particular products or services • Explained the use and advantage of merchandise to customers • Answered customers’ questions and concerns • Maintain Inventory and count for all merchandise. • Greeted customers and determined their needs and wants • Recommended merchandise based on individual requirements • Provided advice to clients regarding particular products or services • Explained the use and advantage of merchandise to customers • Answered customers’ questions and concerns • Maintain Inventory and count for all merchandise.