Randy Cisneros
Senior UC Engineer at Boston College- Claim this Profile
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Topline Score
Bio
LinkedIn User
Randy is a highly skilled professional with a steady, calm demeanor. He supported my technology needs on many occasions in highly stressful situations, all with very positive outcomes. Highly recommend!
Joan Werlinsky
Randy is extremely knowledgeable technologist with outstanding customer service skills. I hired Randy for a new Collaboration and Telecom team at HMH which focused on both understanding customer needs and technology ownership. Randy’s very strong technical skills were invaluable to the building and continued development of this team. His robust knowledge of voice and UCC technology allowed us to expand the depth of the services our team covered. He trained several team members who grew into very skilled subject matter experts. Randy’s strong customer support abilities earned him many accolades from the customers he assisted, even the
LinkedIn User
Randy is a highly skilled professional with a steady, calm demeanor. He supported my technology needs on many occasions in highly stressful situations, all with very positive outcomes. Highly recommend!
Joan Werlinsky
Randy is extremely knowledgeable technologist with outstanding customer service skills. I hired Randy for a new Collaboration and Telecom team at HMH which focused on both understanding customer needs and technology ownership. Randy’s very strong technical skills were invaluable to the building and continued development of this team. His robust knowledge of voice and UCC technology allowed us to expand the depth of the services our team covered. He trained several team members who grew into very skilled subject matter experts. Randy’s strong customer support abilities earned him many accolades from the customers he assisted, even the
LinkedIn User
Randy is a highly skilled professional with a steady, calm demeanor. He supported my technology needs on many occasions in highly stressful situations, all with very positive outcomes. Highly recommend!
Joan Werlinsky
Randy is extremely knowledgeable technologist with outstanding customer service skills. I hired Randy for a new Collaboration and Telecom team at HMH which focused on both understanding customer needs and technology ownership. Randy’s very strong technical skills were invaluable to the building and continued development of this team. His robust knowledge of voice and UCC technology allowed us to expand the depth of the services our team covered. He trained several team members who grew into very skilled subject matter experts. Randy’s strong customer support abilities earned him many accolades from the customers he assisted, even the
LinkedIn User
Randy is a highly skilled professional with a steady, calm demeanor. He supported my technology needs on many occasions in highly stressful situations, all with very positive outcomes. Highly recommend!
Joan Werlinsky
Randy is extremely knowledgeable technologist with outstanding customer service skills. I hired Randy for a new Collaboration and Telecom team at HMH which focused on both understanding customer needs and technology ownership. Randy’s very strong technical skills were invaluable to the building and continued development of this team. His robust knowledge of voice and UCC technology allowed us to expand the depth of the services our team covered. He trained several team members who grew into very skilled subject matter experts. Randy’s strong customer support abilities earned him many accolades from the customers he assisted, even the
Credentials
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ITIL v3 Foundations Certified
ACQUIROS, Inc.Jul, 2012- Oct, 2024
Experience
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Boston College
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United States
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Higher Education
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700 & Above Employee
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Senior UC Engineer
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Apr 2023 - Present
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National Dentex Labs
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Senior Collaboration Engineer
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May 2022 - Nov 2022
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BayOne Solutions
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Senior Collaboration Engineer
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Nov 2020 - Apr 2021
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Houghton Mifflin Harcourt
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United States
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E-Learning Providers
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700 & Above Employee
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Senior Infrastructure Engineer
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Aug 2018 - Nov 2020
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Visa
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Unified Communications Engineer
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Nov 2017 - Apr 2018
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Brooksource
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Voice Administrator @ Dish Network
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May 2017 - Oct 2017
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Lewan Technology
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Systems Engineer - Cisco Unified Collaboration
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Apr 2015 - Apr 2017
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IT Telecom / Network Analyst at Encana Oil and Gas
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Oct 2013 - Mar 2015
Responsible for daily troubleshooting, support and maintenance of network voice infrastructure, with an emphasis on Cisco Unified Communication. Participate in the design, implementation and operation of the voice network including field locations. Monitor client network using CA Spectrum and Solarwinds monitoring tools for slow or failing components. Create and maintain proper documentation for all supported platforms including but not limited to network diagrams, training materials, knowledge base articles, support processes and procedures. Show less
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neteffects
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Unified Communications Mentor
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Feb 2013 - Sep 2013
Work with State Farm Insurance Technical Services staff to understand the Unified Communications platform and how it differs from the Avaya legacy system. Conduct training sessions to cover Features and Capabilities of the UC Environment and the roles of CUCM, CUC and UCCE as it pertains to the State Farm Deployment. Provide staff with a detailed overview of Route Patterns, Route Groups, Partitions, Calling Search Space, Call flows, Coverage paths, Hunt Lists, Line Groups, Forwarding (Call Forward All and conditional forwarding), Voice Mail (individual and group) Zero Outs and models of phones and features. Utilize Exony VIM to build custom reports using metrics such as call volumes, wait times and call duration. Show less
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Global Technology Resources
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Network Engineer
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May 2008 - Dec 2012
Experience in the maintenance of new and existing systems as a Voice over IP engineer; primarily Cisco Voice & Unified Communication Systems. Responsible for technical assistance for VoIP networks, System upgrades, and new equipment configuration. Manage and maintain Cisco Call Managers, Cisco Unity, and Cisco Contact Center Express and Enterprise. Update, troubleshoot, and process incoming trouble tickets while maintaining customer standard SLAs for resolution of tickets. Perform preventative maintenance procedures to ensure equipment has latest authorized releases, patches, and/or fixes applied to meet information assurance requirements. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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USPS Desk
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May 2007 - May 2008
Apply Sensitive Security Clearance to work with clients. Extensively using Net Meeting to resolve various Windows application process failures as well as troubleshoot multiple network problems.Assisted clients remotely to provide successful interoperability between client network and USPS national network.Provided phone support to troubleshoot issues with LAN and WAN connectivity for 10,000 customer sites. Apply Sensitive Security Clearance to work with clients. Extensively using Net Meeting to resolve various Windows application process failures as well as troubleshoot multiple network problems.Assisted clients remotely to provide successful interoperability between client network and USPS national network.Provided phone support to troubleshoot issues with LAN and WAN connectivity for 10,000 customer sites.
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Express Scripts
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United States
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Hospitals and Health Care
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700 & Above Employee
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Web Support PCA
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Jun 2006 - Nov 2007
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Education
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Cisco Network Academy
Community
