Randy Asahan
Account Manager at ALOM- Claim this Profile
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Bio
Lilia Ramil
Randy is what every company is searching for in a Customer Success professional. During our collaboration to support Ingram Micro's top grossing clients, Randy consistently demonstrated dependability, professionalism, problem-solving skills and a natural ability to engage our clients toward a productive relationship. His ability to shine during complex and trying situations made him stand out from the crowd. Beyond that, he is a friendly, fun guy-- someone you would enjoy spending time with even outside of work. Randy will provide immeasurable value to any company or organization he chooses to align himself with. It has been a pleasure to work with him over the past 3 years.
Darwin Stephenson
"Sensitivity and concern for others" is the phrase that comes to mind when I think about Randy Asahan. I’ve had the pleasure of knowing Randy for two years, during which time he worked on my Customer Care team. Above all, I was impressed with Randy’s ability to take care of our customers. And, of course, Randy is one of the most dependable persons I've had the pleasure of working with. Randy Asahan would be a true asset for any positions requiring account management and customer support. He is an asset to any team lucky enough to hire him.
Lilia Ramil
Randy is what every company is searching for in a Customer Success professional. During our collaboration to support Ingram Micro's top grossing clients, Randy consistently demonstrated dependability, professionalism, problem-solving skills and a natural ability to engage our clients toward a productive relationship. His ability to shine during complex and trying situations made him stand out from the crowd. Beyond that, he is a friendly, fun guy-- someone you would enjoy spending time with even outside of work. Randy will provide immeasurable value to any company or organization he chooses to align himself with. It has been a pleasure to work with him over the past 3 years.
Darwin Stephenson
"Sensitivity and concern for others" is the phrase that comes to mind when I think about Randy Asahan. I’ve had the pleasure of knowing Randy for two years, during which time he worked on my Customer Care team. Above all, I was impressed with Randy’s ability to take care of our customers. And, of course, Randy is one of the most dependable persons I've had the pleasure of working with. Randy Asahan would be a true asset for any positions requiring account management and customer support. He is an asset to any team lucky enough to hire him.
Lilia Ramil
Randy is what every company is searching for in a Customer Success professional. During our collaboration to support Ingram Micro's top grossing clients, Randy consistently demonstrated dependability, professionalism, problem-solving skills and a natural ability to engage our clients toward a productive relationship. His ability to shine during complex and trying situations made him stand out from the crowd. Beyond that, he is a friendly, fun guy-- someone you would enjoy spending time with even outside of work. Randy will provide immeasurable value to any company or organization he chooses to align himself with. It has been a pleasure to work with him over the past 3 years.
Darwin Stephenson
"Sensitivity and concern for others" is the phrase that comes to mind when I think about Randy Asahan. I’ve had the pleasure of knowing Randy for two years, during which time he worked on my Customer Care team. Above all, I was impressed with Randy’s ability to take care of our customers. And, of course, Randy is one of the most dependable persons I've had the pleasure of working with. Randy Asahan would be a true asset for any positions requiring account management and customer support. He is an asset to any team lucky enough to hire him.
Lilia Ramil
Randy is what every company is searching for in a Customer Success professional. During our collaboration to support Ingram Micro's top grossing clients, Randy consistently demonstrated dependability, professionalism, problem-solving skills and a natural ability to engage our clients toward a productive relationship. His ability to shine during complex and trying situations made him stand out from the crowd. Beyond that, he is a friendly, fun guy-- someone you would enjoy spending time with even outside of work. Randy will provide immeasurable value to any company or organization he chooses to align himself with. It has been a pleasure to work with him over the past 3 years.
Darwin Stephenson
"Sensitivity and concern for others" is the phrase that comes to mind when I think about Randy Asahan. I’ve had the pleasure of knowing Randy for two years, during which time he worked on my Customer Care team. Above all, I was impressed with Randy’s ability to take care of our customers. And, of course, Randy is one of the most dependable persons I've had the pleasure of working with. Randy Asahan would be a true asset for any positions requiring account management and customer support. He is an asset to any team lucky enough to hire him.
Experience
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ALOM
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United States
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Truck Transportation
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1 - 100 Employee
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Account Manager
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May 2022 - Present
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Account Manager
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Jan 2015 - May 2022
Global Account Management 2015-Present - Managed $4M+ in accounts with ecommerce, B2C and B2B requirements. Accounts such as Soylent (26M+ in Revenue) and Auto Detailing (5M+ in Revenue) - Handled day to day operations for my accounts that includes collaborating with Engineering and Product Management to define and resolve bugs and feature requests. Also, facilitated cross-functional rapid response teams to prioritize and optimize delivery of solution set to meet customer expectations and… Show more Global Account Management 2015-Present - Managed $4M+ in accounts with ecommerce, B2C and B2B requirements. Accounts such as Soylent (26M+ in Revenue) and Auto Detailing (5M+ in Revenue) - Handled day to day operations for my accounts that includes collaborating with Engineering and Product Management to define and resolve bugs and feature requests. Also, facilitated cross-functional rapid response teams to prioritize and optimize delivery of solution set to meet customer expectations and business needs. - Retention of our top accounts by providing exceptional support. Show less Global Account Management 2015-Present - Managed $4M+ in accounts with ecommerce, B2C and B2B requirements. Accounts such as Soylent (26M+ in Revenue) and Auto Detailing (5M+ in Revenue) - Handled day to day operations for my accounts that includes collaborating with Engineering and Product Management to define and resolve bugs and feature requests. Also, facilitated cross-functional rapid response teams to prioritize and optimize delivery of solution set to meet customer expectations and… Show more Global Account Management 2015-Present - Managed $4M+ in accounts with ecommerce, B2C and B2B requirements. Accounts such as Soylent (26M+ in Revenue) and Auto Detailing (5M+ in Revenue) - Handled day to day operations for my accounts that includes collaborating with Engineering and Product Management to define and resolve bugs and feature requests. Also, facilitated cross-functional rapid response teams to prioritize and optimize delivery of solution set to meet customer expectations and business needs. - Retention of our top accounts by providing exceptional support. Show less
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Hightail
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United States
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Internet Publishing
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1 - 100 Employee
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Technical Support Engineer
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May 2014 - Sep 2014
• Provide optimization of internal JIRA ticketing system • Respond to Sales, Billing, and Technical Support requests from Hightail customers and prospects via email, web, chat, and telephone • Utilize technical and troubleshooting abilities to prioritize and resolve the customer’s technical issues • Utilize your outgoing, inquisitive, friendly personality and sales skills to understand customer issues and recommend alternative products and offers to customers that are looking to… Show more • Provide optimization of internal JIRA ticketing system • Respond to Sales, Billing, and Technical Support requests from Hightail customers and prospects via email, web, chat, and telephone • Utilize technical and troubleshooting abilities to prioritize and resolve the customer’s technical issues • Utilize your outgoing, inquisitive, friendly personality and sales skills to understand customer issues and recommend alternative products and offers to customers that are looking to cancel. • Suggest potential upsell opportunities or new products to customers where appropriate Replicate, characterize, and drive corrective actions for escalated customer issues • Maintain and track detailed records for all customer interactions in our corporate CRM system (Zendesk and SalesForce) • Author knowledgebase articles for common issues • Leverage social media platforms and manage online community to drive customer engagement and increase visibility and organic SEO traffic.
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Customer Success Agent
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Apr 2013 - May 2014
• Respond to Sales, Billing, and first line technical support requests from Hightail customers and prospects via email, web, chat, and telephone. • Answer questions and resolve technical issues using your deep understanding of the Hightail website, products, and services. • Utilize outgoing, inquisitive, friendly personality and sales skills to understand customer issues and recommend alternative products and offers to customers that are looking to cancel. Suggest potential upsell… Show more • Respond to Sales, Billing, and first line technical support requests from Hightail customers and prospects via email, web, chat, and telephone. • Answer questions and resolve technical issues using your deep understanding of the Hightail website, products, and services. • Utilize outgoing, inquisitive, friendly personality and sales skills to understand customer issues and recommend alternative products and offers to customers that are looking to cancel. Suggest potential upsell opportunities or new products to customers where appropriate. • Utilize technical and troubleshooting abilities to prioritize and resolve customers technical issues. • Maintain and track detailed records for all customer interactions in our corporate CRM system (zendesk.com) • Create reproducible test cases, file bug reports, and coordinate delivery of fixes. • Provide management and coordination skills to ensure customer satisfaction in any customer situation.
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Zazzle
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United States
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Technology, Information and Internet
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400 - 500 Employee
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Vendor Management
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Oct 2007 - Apr 2013
- Maintain and strengthen effective Vendor relationships by delivering up-to-the-minute details of website updates, urgent customer request and large order placements. - Provided weekly sales reports and aided in increasing in revenue to assigned accounts. - Assisted in product launches from start to finish; including testing the UI for bugs and proper design flow, the printing of the product and final shipment before launch day. - Strategic planning during holiday rushes, making… Show more - Maintain and strengthen effective Vendor relationships by delivering up-to-the-minute details of website updates, urgent customer request and large order placements. - Provided weekly sales reports and aided in increasing in revenue to assigned accounts. - Assisted in product launches from start to finish; including testing the UI for bugs and proper design flow, the printing of the product and final shipment before launch day. - Strategic planning during holiday rushes, making sure inventory was fully stocked, adjusting shipping times to correspond with increased number of sales, making sure to set realistic expectations for the customer. Show less - Maintain and strengthen effective Vendor relationships by delivering up-to-the-minute details of website updates, urgent customer request and large order placements. - Provided weekly sales reports and aided in increasing in revenue to assigned accounts. - Assisted in product launches from start to finish; including testing the UI for bugs and proper design flow, the printing of the product and final shipment before launch day. - Strategic planning during holiday rushes, making… Show more - Maintain and strengthen effective Vendor relationships by delivering up-to-the-minute details of website updates, urgent customer request and large order placements. - Provided weekly sales reports and aided in increasing in revenue to assigned accounts. - Assisted in product launches from start to finish; including testing the UI for bugs and proper design flow, the printing of the product and final shipment before launch day. - Strategic planning during holiday rushes, making sure inventory was fully stocked, adjusting shipping times to correspond with increased number of sales, making sure to set realistic expectations for the customer. Show less
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Education
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Mission College
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West Valley College
Community
