Experience

Superior Court of the Virgin Islands

• Virgin Islands, U.S.
• Administration of Justice
• 100 - 200 Employee

• Network/System Support Technician

  • Oct 2015 - Present

  St. Thomas, United States Virgin Islands ― Responding to phone calls for technical assistance, determining the user’s needs and problems, and additionally meeting with them to discuss their needs. ― Ensuring that backups and restores are done as directed by the Network/Systems Administrator within set schedules. ― Providing assistance with training, user support, maintenance, troubleshooting, and repair of hardware and software. ― Modifying and enhancing automated systems as well as reviewing system logs to identify system… Show more ― Responding to phone calls for technical assistance, determining the user’s needs and problems, and additionally meeting with them to discuss their needs. ― Ensuring that backups and restores are done as directed by the Network/Systems Administrator within set schedules. ― Providing assistance with training, user support, maintenance, troubleshooting, and repair of hardware and software. ― Modifying and enhancing automated systems as well as reviewing system logs to identify system problems. ― Liaising with users from various divisions on equipment problems and office automation systems. ― Troubleshooting and maintaining computer equipment and undertaking inventory control for equipment and supplies. ― Diagnosing malfunctioning components, accessories and peripherals and troubleshooting software problems.

• Computer Support Technician

  • Feb 2010 - Sep 2015

  St. Thomas, USVI ― Trained users on the use of personal computer equipment and responded to phone calls for technical assistance. ― Managed tape, optical, and data libraries and conducted periodic backup and system restoration. ― Modified and enhanced automated systems and took note of issues that could affect network performance. ― Kept a log of equipment in use, updated the logs, and verified equipment slated for disposal. ― Troubleshoot, and maintain computers, printers, workstations, and… Show more ― Trained users on the use of personal computer equipment and responded to phone calls for technical assistance. ― Managed tape, optical, and data libraries and conducted periodic backup and system restoration. ― Modified and enhanced automated systems and took note of issues that could affect network performance. ― Kept a log of equipment in use, updated the logs, and verified equipment slated for disposal. ― Troubleshoot, and maintain computers, printers, workstations, and software. ― Added users to the network diagnosed malfunctioning equipment and troubleshot software systems. ― Prepared comprehensive reports on routine and special projects.



VIBizOnline.com

• Owner



University of the Virgin Islands

• Higher Education
• 300 - 400 Employee

• Help Desk specialist

  • May 2005 - 2008

  St. Thomas , USVI ― Installed, configured, and maintained computer equipment in addition to upgrading operating system and software. ― Utilized TOPdesk, a trouble ticket software, to open, resolve, and close trouble tickets. ― Detected and removed computer viruses, worms, spyware, and other computer malware. ― Diagnosed network connectivity issues. ― Trained new technicians on desktop support procedures.