Experience

Fortis Construction Group Inc.

• Canada
• Construction
• 1 - 100 Employee

• IT Specialist

  • Apr 2019 - Present

  • Created users, groups, and assigned licenses within Office 365 • Improved O365 user account security by implementing two-factor authentication • Automated simple tasks using Power Automate for O365 • Maintained Apple devices within Jamf mobile device management • Performed patch management for virtual machines and Windows 10 devices • Spearheaded hardware upgrades such as managed switches, laptops and other peripherals • Created users, groups, and assigned licenses within Office 365 • Improved O365 user account security by implementing two-factor authentication • Automated simple tasks using Power Automate for O365 • Maintained Apple devices within Jamf mobile device management • Performed patch management for virtual machines and Windows 10 devices • Spearheaded hardware upgrades such as managed switches, laptops and other peripherals



Tepperman's

• Canada
• Retail
• 100 - 200 Employee

• IT Support

  • Mar 2017 - Apr 2019

  • Configured Group Policy Objects via Windows Server 2016 to create a secure environment • Addressed user inquiries in person, email, and via telephone concerning systems and network operations • Managed user ID's, roles, security groups, and OU's on Active Directory • Created and maintained email addresses and distribution lists in G Suite • Prepared equipment for employee use, performed or ensured proper installation of services, operating systems and appropriate software • Provided remote assistance to terminal server users via Remote Desktop Services in Server Manager 2016 Show less



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Aug 2016 - Mar 2017

  • Provided customers with technical support via telephone while demonstrating strong soft skills • Updated and informed customers about issue resolution during troubleshooting process • Escalated difficult issues to upper management while maintaining positive rapport • Provided customers with technical support via telephone while demonstrating strong soft skills • Updated and informed customers about issue resolution during troubleshooting process • Escalated difficult issues to upper management while maintaining positive rapport