Randolph Paul

Information Technology Administrator at Bonded Logistics, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte, North Carolina, United States, US
Skills

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Oct, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2022
    - Nov, 2024

Experience

  • Bonded Logistics, Inc.
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Information Technology Administrator
      • Jul 2023 - Present

      • Provide support and timely resolution to technical issues for users on a variety of software applications and hardware platforms. • Provide guidance and training on use and functionality of various services, hardware and applications provided by the company. • Administer all repair activities for hardware utilized in all locations. • Configures/implements/monitors MS365 tenant applications and services. • Tracks and manages all support and project cases in Help Desk Software. • Assist in supporting application installation and upgrade, including third party integration and hardware configuration. • Monitors and troubleshoots network, hardware and software applications proactively. • Stay current on latest technology offerings. • Special projects as assigned. Show less

  • Wells Fargo
    • United States
    • Financial Services
    • 700 & Above Employee
    • Senior Technology Operations Analyst
      • Aug 2018 - May 2023

      • Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, Wave, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI• Generalized understanding of Azure AD, and MS cloud offerings• Knowledgeable of network technologies and troubleshooting techniques (TCP/IP, DHCP, DNS, VPN)• Creating and maintaining standard EUC build images and application deployment packages• Hands on experience with configuring, operating, and supporting M365 services (e.g., Teams, OneDrive, O365)• Technical knowledge and experience with 2nd/3rd line support of Windows 10/11• Managing, owning, and resolving incidents, requests, or problems within defined SLAs• Good Working knowledge of Active Directory, associated tools, and Group Policies• Managed Network and Software Security strategies in order to safeguard the network against accidental or unauthorized modification, destruction or disclosure.• Security subject Matter Expert for issues related to Antivirus, Network, 802.1x and Bromium (Isolation) issues. • Educate end-users on the governance, compliance and safe practices related to using corporate devices on an off WF premises.• Co-Managed the hands-on ‘Tech Express’ center where team members bring endpoints for white- glove treatment.• Worked with Lifecycle Team to ensure compliance for out of warranty and out of support devices. • Analyze, research, troubleshoot and complete all service requests escalated by other support areas.• Regular interaction with the management of Wells Fargo Lines of Business. Show less

    • Wholesale International PC/LAN Support Analyst
      • Oct 2013 - Aug 2018

      Windows Operating Systems, MS Office Suite, SQL, Active Directory Administrator, PAC2000, VMWare, Windows 2003 Server Administrator, Citrix Server Administrator, Network Administrator, RSA Authentication Manager administration, Checkpoint Encryption, Symantec, Hardware (Printers/PC’s), Veritas Backup Exec, Cosmic, Blackberry, IPhones, Web Server Administrator, SSL Certificates, Microsoft SharePoint, Microsoft OneNote, MS Project, VDI, WAVE, SecureDoc, Pulse Secure, M365 Office

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