Experience

Smart Communications, Inc.

• Philippines
• Telecommunications
• 700 & Above Employee

• Senior Segment Planner

  • Aug 2022 - Present



MVP Rewards and Loyalty Solutions Inc

• Philippines

• Junior Manager

  • Aug 2019 - Aug 2022

  The department/group under PLDT evolved into a company that will cater to the Loyalty projects of several Company under MVP group (SMART, Sun, TNT, PLDT, Maynilad, Smart Kapartner, Easytrip, Makati Med, Bayad Center, Cignal) and other companies (De Los Santos Medical Center, Caltex etc.). I now handle all customer feedback, customer care or any customer related concerns. Leading 7 agents to perform the tasks and attend to the member's needs via email and Facebook channels The department/group under PLDT evolved into a company that will cater to the Loyalty projects of several Company under MVP group (SMART, Sun, TNT, PLDT, Maynilad, Smart Kapartner, Easytrip, Makati Med, Bayad Center, Cignal) and other companies (De Los Santos Medical Center, Caltex etc.). I now handle all customer feedback, customer care or any customer related concerns. Leading 7 agents to perform the tasks and attend to the member's needs via email and Facebook channels



MVP Rewards and Loyalty Solution Inc.

• Philippines

• Customer Care Specialist

  • Oct 2018 - Aug 2019

  While still employed in PLDT, the MVP Group created a Loyalty Company that has a vision to handle all the Loyalty program of all company under the MVP group. Was transferred to MVP Rewards Group (under PLDT company at that time) and started as one of the pioneer employees. While still employed in PLDT, the MVP Group created a Loyalty Company that has a vision to handle all the Loyalty program of all company under the MVP group. Was transferred to MVP Rewards Group (under PLDT company at that time) and started as one of the pioneer employees.



PLDT

• Philippines
• Telecommunications
• 700 & Above Employee

• Customer Retention Specialist

  • Oct 2015 - Oct 2018

  Handled Anti Churn projects and Loyalty Projects (PLDT Home Rewards).

• Customer Retention Assistant

  • Jul 2013 - Oct 2015