Facilitator and Career Services Advisor

• May 2017 - Present

Facilitator and Career Advisor, working with all category of job seeker. Present workshops in person and virtually for groups up to 100. Workshops include resume building, interviewing skills and practice (mock) interviews, emotional intelligence/EQ, salary negotiation, and networking. Provide 1-on-1 services and workshops to inmates at the Douglas County Jail as part of the Comprehensive Program for Re-integration. Facilitate workshops on an as-needed basis for Douglas County Human Services SNAP and TANF customers. WIA/WIOA Adult and Dislocated Worker Workforce Specialist, assisting customers with job search and career preparation. Included case management, supportive services, assistance preparing training request proposals. Presented Rapid Response workshops for businesses with large scale workforce reductions. Provided case management in partnership with Arapahoe Community College for nursing students under the Allied Healthcare Partnership. Review and edit job seeker documents. Prepare reports in various platforms for different stakeholders, including private and public sector partners. Case management for recently released ex-offenders under the Pathway Home grant.Processing and delivering various service requests for clients, including transportation (bus passes, etc.), work tools and clothing, rental assistance for private residences and sober/group living facilities.Conduct virtual intake interviews with potential clients identified by DOC at multiple correctional facilities, including DWCF, the Cañon City complex, Buena Vista, the Pueblo Campus, and private facilities.Provide orientation presentations at several Core Civic community corrections facilities, including ACRC and CCTC. Show less

WIA/WIOA Workforce Specialist

• Oct 2014 - May 2017

Talent placement and job seeker services for A/D Works! Duties include:*Reviewing, revising and editing resumes, cover letters and job search documents.

Client Intake Specialist

• May 2013 - Oct 2014

Workforce Specialist

• Jun 2012 - May 2013

Talent placement and job seeker services for A/D Works! Duties include: *Helping customers understand the intricacies of unemployment claims *Reviewing customers' compliance with the requirements of the Emergency Unemployment Compensation program *Reviewing, revising and editing resumes, cover letters and job search documents. Talent placement and job seeker services for A/D Works! Duties include: *Helping customers understand the intricacies of unemployment claims *Reviewing customers' compliance with the requirements of the Emergency Unemployment Compensation program *Reviewing, revising and editing resumes, cover letters and job search documents.

Kindergarten ELA-S Teacher

• Aug 2011 - May 2012

Rates Intern

• Jan 2011 - May 2011

Political and Consular Officer for WHA/CCA

• Nov 2009 - Jun 2010

Serve as the Cuba Political and Consular Desk Officer charged with providing comprehensive leadership on press related matters, reinforcing the official United States policy on Cuba related matters. * Advise and provide guidance to the consular team on visa cases, ensuring compliance with established practices, protocols, and guidelines. * Improved Security Advisory Opinion process for Visas Condor, cutting processing time from over 3 weeks to approximately 48 hours. Serve as the Cuba Political and Consular Desk Officer charged with providing comprehensive leadership on press related matters, reinforcing the official United States policy on Cuba related matters. * Advise and provide guidance to the consular team on visa cases, ensuring compliance with established practices, protocols, and guidelines. * Improved Security Advisory Opinion process for Visas Condor, cutting processing time from over 3 weeks to approximately 48 hours.

Ambassador's Special Assistant and Consular Officer

• May 2008 - Nov 2009

Assisted the Ambassador in managing matters related to foreign relations and handling daily operations. Coordinated activities for the Ambassador, including planning travel, meetings, and special events. Oversaw the three member Embassy Protocol Office and managed the activities of two full-time assistants to the Ambassador; ensuring operating objectives were met. * Spearheaded efforts to compile and assemble a briefing book for the next Ambassador to Brazil, incorporating input for posts to Brasilia, Recife, Sao Paulo, and Rio de Janeiro and each section and agency within the Embassy. * Appointed to serve as the Senior Visa Line Officer charged with adjudicating all classes of visas and providing guidance to junior colleagues, ensuring an understanding of defined regulations and protocols. * Delivered judgments and assessments on passports, reports of birth abroad, and prison visits as the American Citizens Officer. * Directed operations of the two member American Citizen Services Unit, driving efforts to build a strong operating infrastructure. * Drafted and updated the Embassy Duty Officer Handbook and distributed to officers from all Embassy sections and agencies. * Recognized for consistent achievement and exemplary performance, receiving the Department of State Honor Award for processing a surge of visas Show less

Foreign Service Officer

• Oct 2007 - May 2008

Attended and completed long-term language training for Brazilian Portuguese to support organizational objectives, attaining a Department of State level 3+/3+ in reading and writing capabilities. Attended and completed long-term language training for Brazilian Portuguese to support organizational objectives, attaining a Department of State level 3+/3+ in reading and writing capabilities.

Consular Officer

• Oct 2005 - Oct 2007

Ajudicated both immigrant and non-immigrant visas across all categories, complying with established guidelines. Conducted visa use validation studies as the Fraud Prevention Officer. Wrote and conducted detailed public presentations on student visas. * Appointed to temporary duty (TDY) in La Paz, Bolivia and served as the only officer at the Embassy for an interim period charged with handling all daily affairs. * Mentored and trained new officers in the non-immigrant and immigrant visa sections; conducted site-wide training on religious visa practices and guidelines. * Addressed and responded to all congressional inquiries to the immigrant visa section. * Drafted and distributed security advisory opinions and checks for the non-immigrant and immigrant visa sections. Show less

Foreign Service Officer

• Jun 2005 - Oct 2005

Participated in comprehensive Foreign Service Officer Orientation and Consular Training, encompassing protocol, operating procedures of the U.S. Department of State, consular law, regulations and systems, and intensive area studies of Latin America. Participated in comprehensive Foreign Service Officer Orientation and Consular Training, encompassing protocol, operating procedures of the U.S. Department of State, consular law, regulations and systems, and intensive area studies of Latin America.

Mortgage Post Closing Customer Care Representative

• Aug 2003 - Apr 2005

Led customer service initiatives, providing full range, post-closing customer care to clients. Communicated information on loan and servicing terms. Assisted customers in setting up and processing payments and responded to inquiries on service transfers and loan modifications, driving satisfaction and retention rates. Led customer service initiatives, providing full range, post-closing customer care to clients. Communicated information on loan and servicing terms. Assisted customers in setting up and processing payments and responded to inquiries on service transfers and loan modifications, driving satisfaction and retention rates.

CUSTOMER CARE REPRESENTATIVE

• Jan 2001 - Jan 2003

Responded to and alerted authorities on incoming alarm events, including potential burglaries and fire alarms. Built effective working relationships with customers and contacted customer representatives to advise on alarm events. Responded to and alerted authorities on incoming alarm events, including potential burglaries and fire alarms. Built effective working relationships with customers and contacted customer representatives to advise on alarm events.

BILINGUAL WIRELESS CUSTOMER CARE REPRESENTATIVE

• Jan 2000 - Jan 2001

Provided strong bilingual customer support for cellular and PCS service in Spanish by responding to billing questions, assisting customers in adding new services and equipment, and troubleshooting customer equipment. Provided strong bilingual customer support for cellular and PCS service in Spanish by responding to billing questions, assisting customers in adding new services and equipment, and troubleshooting customer equipment.