• Aug 2019 - Present

• Apr 2014 - Aug 2019

1. Lead efforts to support and provide strategy regarding learning managemnt system (D2L), lecture capture system (Ech0360), electronic testing(Respondus LockDown Browser, ExamSoft), online collaboration tools and other instructional technologies use and training on campus, including having direct contact with technical staff to initiate upgrades, ensuring that training materials are up to date, and informing leadership on issues such as how to grow service on campus. 2. Provide one-on-one consultation with faculty on academic technology, provide training and coaching in integrating academic technologies such as Desire2Learn, Webex, audience response systems (such as Turning Technologies), Echo360, ExamSoft as well as collaborative technologies found in active learning environments into their teaching. Be primary support that will serve to answer general questions about using technologies as well as providing in depth, creative assistance to promote innovation in teaching and learning. 3. Design, develop and deliver faculty workshops and training materials designed to help faculty integrate technology into teaching and learning. 4. Lead efforts to ensure that all course delivery systems and courses residing on them are operating effectively through compatibility testing for multiple operating systems, web browsers, etc. Communicate critical course issues to faculty to ensure academic integrity. 5. Lead efforts in training Help Desk technicians, university trainers, and other faculty support staff on academic technologies to provide excellent customer service to campus community. 6. Facilitate the sharing of new learning, instructional techniques, and instructional technologies, including emerging technologies in creative and collaborative ways. Build relationships with faculty, students, distributed faculty support staff across campus, ITS staff, and campus administrators that will further the adoption of academic technologies across campus. Show less

• Feb 2013 - Mar 2014

• Developed test plans for the implementation of various modules and releases of Service Now• Created training and trained new users in the use of Service Now work management system.• Assisted training in the use of Imprivata single sign on and proximity card reader.• Responsible for coordinating an up-to-date web presence and knowledge-base related to the technology infrastructure.• Responsible for measuring customer satisfaction using the survey tool built into Service Now, compiling and reporting the results.• Responsible for following up on negative survey results by assigning appropriate management intervention.• Serve as a resource on all IT project efforts to assist with execution of project communication plans. Show less

• Jul 1997 - Feb 2013

• Training and support of the timeNet implementation.• Create online training videos using Camtasia and Adobe Master Collection CS6.• Manage and oversee scheduling of ASUO1000 visits to ITS. Integral member in developing outline for class. • Guest instructor for ASUO1000 classes. Teaching up to 32 classes, each semester, everything IT at ASU has to offer.• Support campus faculty, staff, and students one-on-one with the use of computer software, microcomputers, and peripheral devices located on campus.• Manage student assistants as they work on various projects.• Implemented current streaming video server for live and recorded events.• Successfully work with faculty to convert DVDs and add content to streaming server as well as train athletics personnel to stream games live.• Developed content for Allgood Hall and Science building kiosks.• Created videos of campus buildings from time lapse photos.• Assisted in development of Faculty CD.• Microsoft Office Specialist Certifications (MOS): Word, PowerPoint, & Excel.• Keep current with computer technology through the use of the Web, trade journals, specific software, and attending training seminars.• Developed campus wide relationships by working on projects involving other departments to include Media Services, Athletics, Public Relations, and the Presidents Office. Show less

• Jul 1994 - Jun 1997

• Instructed and assisted students, faculty, and staff with the use of computer software, microcomputers, printers, and other related peripheral equipment.• Resolution of procedural and technical problems and the installation of computer hardware and software for user-installed systems.• Software skills: • Proficient with PageMaker, QuarkXPress, CorelDraw, Picture Publisher, Photo Shop, WordPerfect Suite, MS Office Suite, Corel Paint and Corel Move. • Familiar with Ventura Publisher, Olfoto, MicroGraphic Designer, etc...• Conducted research and development in the area of Multimedia, Animation, Video, WebDesign, Internet and miscellaneous items. Show less

Owner

• 2006 - 2015