Experience

Vellex

• Australia
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• IT Support Specialist

  • Sep 2018 - Present



Primary Health Care Limited

• Australia
• Hospitals and Health Care
• 400 - 500 Employee

• Level 2 IT Support Analyst

  • Sep 2016 - Sep 2018

  - Provide 2nd level technical support for troubleshooting and diagnosing hardware and software problems, including desktop, laptop, vdi, SurfacePro, mobile devices, printers, network and remote systems (VNC, Teamviewer & DMware). - Provide 2nd level support for Medical and Dental applications used by Medical Centres (Dental 4 Windows, MedTech and Medical Director). Install, configure/update, and troubleshoot application errors. - Attend to helpdesk concerns and tickets log to the Microsoft Service Manager Console. - Liaise with vendors (Mediaform, Konica Minolta, RICOH, Bonn Electrics, Optus, NextGen) to assist in repairs and warranty claims - Set up new machine for the user (Desktop, Laptop, VDI machine, Surface Pro and Tablet) - SAP access to the user (install software, create user account, unlock account, modify access and reset password) - Basic Networking knowledge; DNS, DHCP, VPN, WiFi, File Sharing & Monitoring. Cabling and Patching - Maintain, implement, and help to enforce corporate hardware, software, and security policies. - Citrix Applications (Citrix Xenapp, Citrix Director & Citix Netscaler Gateway - Prepare, configure, and orient new staff on computing, telecom, mobile, and office technology (Onsite and remotely). - Administering & Set up IP Phones using Telstra Portal - Experience utilising SCCM and Microsoft Deployment Toolkit to deploy SOE to Windows based PC's. - Strong knowledge across Windows XP/7/8.1/10, Office suite, Active Directory, Exchange 2010, IP networking, VMware and user hardware and PC applications. - Download CCTV footage using Samsung Smart Viewer, ExacqVision Client & Digital Video Witness. - Escalate reported issues to senior software analyst when necessary. - Assist Infrastructure and Technology Solutions teams in determining business requirements, working on projects, and implementing and maintaining solutions.



Southern Cross Care (NSW & ACT)

• Australia
• Hospitals and Health Care
• 200 - 300 Employee

• IT Support/Helpdesk

  • Feb 2016 - Sep 2016

  - Phone support to customers for Level 1 and 2 end-user system support issues, queries and faults. - Support computers, laptops, printers, tablets, smart phones and applications. - Provide assistance by phone, email, remote (Teamviewer10) and/or using a ticket management system (JIRA Ticketing Tools). - Perform User Account creation, changes, deletion and password resets in AD. - OS support and troubleshooting experience – XP\Win7\Win8 to Windows 10 - Maintain user accounts including rights, permissions and systems groups in AD. - Monitor and escalate alerts from antivirus (McAfee) systems. - Monitor backup (Veeam, CloudBerry Backup, CrashPlan Pro) system alerts and escalate errors. - Resolve technical problems with Local Area Networks (LAN) &Wireless Access Points (WAP) and other systems. - Manage and monitor internal assets to ensure accurate inventory records - Virtualisation – VMware/Hyper-V - Liaise with vendors and other third parties to arrange repair of faulty equipment or service - Administering Email in Office 365



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Unix System Administrator

  • Apr 2011 - Jan 2013

  - Handled 1st to 2nd line incidents with severity from 1 – 4 in large scale UNIX network comprised of hundreds of HP, AIX, SUN, and Linux servers. - Installing, configuring and administering Linux Red Hat Operating System - React to resolve alerts raised for logical and/or physical disk events - Respond to User and management requests for storage Moves, Adds, and Changes - Manage file access, ownership and security levels, file system replication and/or removal, and /or volumes - Monitor and manage job schedules - Monitored system performance using well known Unix commands and utilities (top, vmstat, ps, free, glance, swap, etc.) - Analyzed system performance across a range of several platforms (Windows/UNIX) using Vmware vSphere Hypervisor and VMWare vCenter - Set the default threshold limits for file system and updates configuration files using unix “vi editor” - Skilled in handling UNIX file systems using AIX, Red Hat, and HP-UX Logical Volume Manager, Solaris ZFS,Veritas - Performed several online file extensions on clustered nodes - Handled end user requests for account creation/deletion (single/multiple users), file transfer, and restarting services - Manage passwords according to mutually agreed-to policies provided by client - Locates and repairs problems in network printers - Diagnosed and managed hardware problems from faulty PSU’s to failing disks and SAN related path issues - Administered AS400 machines and performed daily, weekly, as well as full system backup for production and non-production servers - Investigates and troubleshoots Veritas Net backup issues – failing online backups, NFS errors - Highly engaged in restarting and monitoring NFS services, daemons, send mails, and other critical processes - Administered Radia servers and diagnosed inconsistency and issues on the system - Maintained server monitoring tools for both database and platform