Experience

WNDR Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Floor Manager/Community & Programming

  • Oct 2021 - Present

  Oversee and coordinate operational plans with the customer service team for guaranteed guest satisfaction. Manage budgeting, invoicing, and payments for programming-related vendors, while overseeing scheduling and logistical details for staffing and performers. Ideate and oversee monthly programming including recurring events, holiday initiatives, and pop-up performances. Coordinate cross-departmentally to develop event timelines, deliver marketing assets, and ensure seamless execution. Show less



Musely

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Support Specialist

  • Sep 2020 - Sep 2021

  Correspond to customer queries in a timely and accurate manner, via phone, email, chat, or social media; analyze and report recurring issues with the user platform; follow up with customers to ensure satisfaction; gather customer feedback to assist in developing marketing campaigns Correspond to customer queries in a timely and accurate manner, via phone, email, chat, or social media; analyze and report recurring issues with the user platform; follow up with customers to ensure satisfaction; gather customer feedback to assist in developing marketing campaigns



WNDR Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Ambassador Lead

  • Oct 2018 - May 2021

  Facilitated guest experience throughout the museum; explained conceptual exhibits, monitored the cleanliness of exhibits; catered to specific needs of each patron; supervised ambassador staff. Facilitated guest experience throughout the museum; explained conceptual exhibits, monitored the cleanliness of exhibits; catered to specific needs of each patron; supervised ambassador staff.