Transfer Evaluator

• Oct 2018 - Present

Education Coordinator

• Apr 2014 - Sep 2018

● Implement proactive outreach and student advising services to prospective and current graduate and undergraduate students, including community college transfers, via phone, face to face, video chat or walk-in with admissions, registration, financial aid, veterans’ benefits and student account information. ● Serve on the Advisor Council, an elected group of trusted, experienced advisors focused on improving the advising experience for staff and students.● Conduct evaluations of transfer credit to give students accurate idea of how previous community college, four-year college, and international credits will transfer to their degree at UMUC.● Assist students with submitting necessary documentation for the Financial Aid award process and ensure community college students understand and submit all requirements for UMUC’s Completion Scholarship for community college students. ● Dedicated advisor for students coming from corporate partnerships UMUC has established with the Federal Reserve Bureau and Jiffy Lube. ● Assist students who are struggling in courses to find resources to help them be successful and help current and prospective students choose majors and/or minors that are the best fit for their personal and career goals.● Maintain excellent working relationships with other departments including Registrar, Admissions and academic departments in order to resolve students questions and problems quickly. ● Deliver point of sale service and world-class customer service to students, including academic and financial guidance to assigned students while maintaining and providing accurate, up to date information to prospective and current students on academic progress, program requirements, policies, procedures and dates/deadlines. ● Manage preparation for all open house events. Advise prospective students at large open houses with general and specific information about the university and programs offered.

Director of SHINE Afterschool/Program Manager

• 2009 - Apr 2014

● Creating annual budget and managing finances throughout the year.● Understand and complete all Maryland State licensing paperwork, procedures and inspections. ● Rebranded center including redesign of the website, printed and digital marketing materials and social media. Also monitored future materials for brand consistency.● Worked with graphic designer and printers to create and deliver marketing materials as needed for various events and marketing campaigns. ● Administer Open Houses and other large marketing events day of as well as all details and marketing beforehand through the creation and execution of a marketing plan.● Managing problems as they arise and quickly creating effective solutions.● Proficient use of all Microsoft Office programs, including Excel, online databases, and various other computer programs.● Recruit staff members to work at After School and Camp. Support with interviewing, hiring, and managing HR documents for staff members.● Direct supervising and training up to 12 Part Time staff, 1 Full Time Staff Member, and Senior summer staff members● Create training and orientation programs for new staff and new families to the program.● Manage room requests for all programs within the camp. ● Maintain excellent working relationships with other departments including facilities management and transportation management to ensure the program runs smoothly. ● Respond to all day to day customer calls, emails and concerns. ● Create, organize, plan and execute daily activities, field trips, theme days, and special events.● Maintaining continued education classes in staff management, customer service, programming, etc.● Overseeing 70 children and communicating to parents any problems.