Experience

Palm Beach Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Nov 2019 - Present

  Welcoming guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure. • Ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. • Train, develop and manage the performance of direct subordinates to ensure the efficient running of front office operations. • Supervise the effective operation of front office "reception, concierge, operator, guest relation and business center ". • Co-ordinate with all departments concerned in order to maintain Front Office functions properly. • Monitor the appearance, standards and performance of front office team with an emphasis on training and teamwork. • Assist the Front desk manger in the effective operation of the Front Office department, ensuring that all company standards of quality and cleanliness are maintained at all times whilst meeting the need of the business. • Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries and fully aware of daily events, functions, VIP and regular guest. • Resolve customer complaints by conducting thorough research of the situation and the most effective resolution • Increase the revenue of the hotel using the best techniques to promote hotel rooms, outlets and other services. • Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. • Perform everything possible to ensure that the guests depart the hotel with a positive impression of hotel service. Show less


Golden Tulip Hotels, Suites & Resorts
• France
• Hospitality
• 700 & Above Employee
• Front Desk Receptionist

  • Feb 2019 - Nov 2019

Benta Grand Hotel
• United Arab Emirates
• Hospitality
• 1 - 100 Employee
• Senior Team Leader

  • Feb 2016 - Feb 2019