Experience

FoodHandler

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Office Manager

  • Mar 2019 - Present

• Administrative Manager

  • Aug 2017 - Mar 2019

• Corporate Account Specialist

  • Feb 2016 - Aug 2017

  -Direct Support of Sales Team members responsible for Corporate Accounts including National Distributors and National End-User Accounts. -Facilitate execution and retention of customer contracts. Responsible to maintain and implement all facets of National and Corporate Accounts contracts. -Administer all program payments, allowance calculations, accruals and end-user rebates to various Buying Groups, GPO's, health care/concession giants, Sodexo, Novation and others. -Responsible… Show more -Direct Support of Sales Team members responsible for Corporate Accounts including National Distributors and National End-User Accounts. -Facilitate execution and retention of customer contracts. Responsible to maintain and implement all facets of National and Corporate Accounts contracts. -Administer all program payments, allowance calculations, accruals and end-user rebates to various Buying Groups, GPO's, health care/concession giants, Sodexo, Novation and others. -Responsible for timely and effective communication of Price changes to Corporate Accounts. -Distributor communications (YTD performance to incentives, etc.) -Tracking and fulfillment of distributor-run end-user premium promotions.

• Customer Program Analyst

  • 2011 - Feb 2016

  Responsible for the analysis, management, authorization, reconciliation, investigation, validation, and processing of 300 or more customer accounts, groups, and Broker agreed-to programs as agreed to by the company. Manage End-User contracts and claims and coordinate programs, projects, document retention, and business analysis related to the development of distributor and key end-user group relationships. Provide the highest level of support to the Sales Directors, Corporate and… Show more Responsible for the analysis, management, authorization, reconciliation, investigation, validation, and processing of 300 or more customer accounts, groups, and Broker agreed-to programs as agreed to by the company. Manage End-User contracts and claims and coordinate programs, projects, document retention, and business analysis related to the development of distributor and key end-user group relationships. Provide the highest level of support to the Sales Directors, Corporate and National Accounts and the field sales teams and include extensive external contact with customers with an emphasis on: analytical ability, understanding of customer dynamics, project management and excellent interpersonal skills. Work with the finance and accounting teams to keep customer account aging accurate and up-to-date, recover unauthorized deductions and support accurate cash application. Act as the liason between field sales and the internal execution of our customer programs. Develop and implement solutions resulting in reducing customer deductions and increased cash flow.

• Collections Specialist

  • May 2010 - Jun 2011

  Responsibilities include performing all reconciliation processes needed to rectify any discrepancies that might exist on a customer's account. Collect on overdue accounts in a timely and efficient manner through telephone calls, e-mail and letters. Responsible for the approval and/or contact with each customer on the credit hold report within 24 hours. Edit customer master records at the request of the customer and ensure that notes are enteres and updated.


Microflex Corporation, Home to Microflex® & High Five® Brands
• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee
• Receptionist/Purchasing Administrator

  • Mar 2008 - May 2010