Experience

Unleashed

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Business Advisor & Integrator/COO

  • Jan 2022 - Present

  As a Business Advisor and Fractional Integrator, I've personally worked with over 70 companies and their CEOs to provide a unique blend of expertise and support for small and medium-sized businesses to identify areas for improvement and develop customized solutions that help businesses and the teams that run them grow. Leveraging my experience in hiring, onboarding, training, vision refinement, strategic planning, process mapping, and project management, I offer a well-rounded approach to company leadership. My focus on operational systems, clear communication, and data-based decision-making ensures we hit our targets and improve the bottom line while making work more enjoyable through caring mentorship and real-world problem-solving strategies, empowering the team to achieve our goals. Show less



RE eBroker

• Real Estate
• 1 - 100 Employee

• Entrepreneurial Real Estate Projects

  • 2014 - 2016

  Completed a series of real estate investment and management projects, offering advice on investments, finances, policies, and programs in a complex regulatory environment. Managed budgets, market research, reports, and forecasting results on multiple projects, while coordinating with government, finance, real estate, vendor, construction, and other business professionals throughout the life-cycle of multiple projects. Additionally, coached investors through complex business activities, ensuring consistent year-over-year returns on investment. Show less



Performant Corp

• United States
• Financial Services
• 300 - 400 Employee

• Team Manager

  • 2008 - 2014

  As a Team Manager at Performant Corp, I have a proven track record of leading multiple teams and managing 50 direct reports simultaneously to success.I am skilled in conducting interviews, onboarding, evaluations, and implementing corrective actions to ensure that my teams perform at their best. I have a deep understanding of the importance of setting expectations, scheduling, and staffing requirements, and I have a keen eye for analyzing data to improve operational efficiency.Additionally, I have successfully initiated the redesign of the staff training and development program for over 500 employees, which resulted in an annual improvement in employee retention by 18%. Show less

• Team Lead

  • Oct 2004 - Feb 2008

  As a Team Lead at Performant Corp, I managed a team of 8-10 portfolio managers using time management, goal setting, and motivational leadership skills to achieve team objectives in a high-stress performance-based environment.I ensured the accurate and timely work of my team in compliance with all policies and procedures, implemented resolutions for complex issues, audit findings, and managed escalations and conflicts.Additionally, I trained team members on workflow, scheduling, database systems, office applications, and task and time management. I also streamlined KPI and data collection, reducing staff time spent on data collection and reporting by 20%.Throughout my time in this role, I demonstrated my ability to lead and motivate my teams to succeed while individually being a top producer going above and beyond consistently. Show less



DCS Inc

• Lathrop, California, United States

• Portfolio Manager

  • Feb 2001 - Oct 2004

  As a highly analytical account, customer service, and recovery professional, I have a thorough knowledge of daily workflow, data collection, and analysis for decision making. I use my exceptional communication, sales, negotiation, and motivational skills to provide solutions that exceed program objectives. I was able to create a proven track record of success, continuously improving my communication, follow-up, and time management skills by becoming the highest producer 12 months in a row before being recruited for internal promotion. Show less