Experience

Western Wayne Family Health Centers

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IT Manager | Network Admin | IT Coordinator | IT Specialist

  • Jun 2014 - Present

  With my various roles and versatile experience, I create and implement policies to ensure adherence to organizational standards. Furthermore, I optimize inventory levels through inventory management techniques. I experientially oversee performance of IT staff, and resolve issues related to network, hardware/software, equipment, and upgrades. Also, I address complex hardware and software issues for ~100 users across three difference locations. I create custom SQL Queries to extract pertinent medical records from Dentrix by using Crystal reports based on variety of data sources. I ensure smooth operational performance by delivering 24/7 on-call support for multiple satellite locations, while maintaining high quality standards. Key Success: • Spearheaded end-to-end activities of IT department comprising of ~200 employees. • Recognized for delivering exceptional performance and promoted from Specialist to Manager position. • Devised and deployed robust security systems to mitigate risks of cyber-attacks. Show less



Flagstar Bank

• United States
• Banking
• 700 & Above Employee

• Administration Support | Excel Specialist

  • Jun 2012 - Jun 2014

  During this time, I elevated operational efficiency by developing and implementing custom user interface applications by leveraging MS Visual Basic throughout various departments. Along with that, I improved performance of inter-department PC and minimized network connection issues by conducting detailed troubleshooting. Key Success: • Saved millions in man hours by writing and designing excel VBA projects. • Accomplished 150 key projects, including a project that minimized mail output and saved $3M for company. • Assessed ongoing trends in production and agent closing statistics by using crystal reports. • Organized and maintained large volume of database in by using Excel and Access. Show less