Randall Hamilton

Help Desk Field Manager at Lucid Energy Group
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Contact Information
us****@****om
(386) 825-5501
Location
Artesia, New Mexico, United States, MX

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Bio

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Credentials

  • CompTIA Network+
    CompTIA
    Mar, 2011
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Feb, 2011
    - Nov, 2024
  • Unmanned Aircraft Pilot
    Federal Aviation Administration
    Mar, 2023
    - Nov, 2024

Experience

  • Lucid Energy Group
    • United States
    • Oil and Gas
    • 1 - 100 Employee
    • Help Desk Field Manager
      • May 2021 - Present

      Cisco Secure Endpoint-managed and checked daily for virus alerts and investigate incidents. Active Directory-Setup users, add/remove group membership, reset passwords. Microsoft Exchange Server-Manage Mailboxes, trace emails, whitelist or blacklist domains. Genetec Security System-Setup Work Badges, add/remove access. Disable lost cards. Extract Video from Camera System if needed. Cyber Security Training-ensure all new hires complete online cyber security training, and users complete quarterly training on timely basis. Show less

  • Concho
    • United States
    • Oil and Gas
    • 300 - 400 Employee
    • Senior Help Desk Technician
      • Apr 2013 - May 2021

      Onboard new employees. Office Moves. Install Software Remote Hands for Cisco switches/routers and Cisco Conference Units Fix/Repair/Refresh PC's Cisco VOIP Setup and assist with Meetings. Maintain Inventory Desktop/Laptop Imaging Iphones/Hot Spots/Ipads Onboard new employees. Office Moves. Install Software Remote Hands for Cisco switches/routers and Cisco Conference Units Fix/Repair/Refresh PC's Cisco VOIP Setup and assist with Meetings. Maintain Inventory Desktop/Laptop Imaging Iphones/Hot Spots/Ipads

  • Artesia Public Schools
    • Education Administration Programs
    • 1 - 100 Employee
    • Technology Assistant
      • Jan 2007 - Apr 2013

      Maintained Mitel Phone System. Implemented Computer Imaging with Macrium Reflect. Install network devices and cabling. Edit School Web Pages. Maintained Mitel Phone System. Implemented Computer Imaging with Macrium Reflect. Install network devices and cabling. Edit School Web Pages.

Education

  • Eastern New Mexico University-Roswell Campus
    Associate's degree, ComputerInformation Systems
    2000 - 2004

Community

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