Randy Heckert
Aftersales Territory Manager at Handtmann Inc.- Claim this Profile
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Bio
Gregg Cissell
Randy did a great job managing our field service group. He was professional while managing delicate situations and created great relationships with our clients and techs. He was a key part to growing our team’s presence throughout North America and made sure that we were following best practices to ensure that as we grew we stayed profitable. He was a key part of our Field Safety program and was extremely dedicated to the safety of our people in the field. Randy chaired that program for us and we had a great record of field safety under his direction. Anyone would be lucky to have Randy manage their group. He’s technical enough to keep up with issues and commercial enough to manage customer inquiries.
Greg Heisterkamp
I have worked with Randall for two years in the technical field of installing volumetric cement bodies on Freightliner truck chassis's. He is wonderful to work with, and is very efficient in preparation and purchasing of chassis to match bodies that are manufactured and assembled to be installed on chassis purchased. Technical in what horsepower requirements, type of transmissions, and company assemblies that need to be installed in a particular location in Customer Support for the Sales Department and Company manufacturing. Greg Heisterkamp IState Truck Center Sioux City, IA Ph 712-251-0563 greg.heisterkamp@istatetruck.com
Gregg Cissell
Randy did a great job managing our field service group. He was professional while managing delicate situations and created great relationships with our clients and techs. He was a key part to growing our team’s presence throughout North America and made sure that we were following best practices to ensure that as we grew we stayed profitable. He was a key part of our Field Safety program and was extremely dedicated to the safety of our people in the field. Randy chaired that program for us and we had a great record of field safety under his direction. Anyone would be lucky to have Randy manage their group. He’s technical enough to keep up with issues and commercial enough to manage customer inquiries.
Greg Heisterkamp
I have worked with Randall for two years in the technical field of installing volumetric cement bodies on Freightliner truck chassis's. He is wonderful to work with, and is very efficient in preparation and purchasing of chassis to match bodies that are manufactured and assembled to be installed on chassis purchased. Technical in what horsepower requirements, type of transmissions, and company assemblies that need to be installed in a particular location in Customer Support for the Sales Department and Company manufacturing. Greg Heisterkamp IState Truck Center Sioux City, IA Ph 712-251-0563 greg.heisterkamp@istatetruck.com
Gregg Cissell
Randy did a great job managing our field service group. He was professional while managing delicate situations and created great relationships with our clients and techs. He was a key part to growing our team’s presence throughout North America and made sure that we were following best practices to ensure that as we grew we stayed profitable. He was a key part of our Field Safety program and was extremely dedicated to the safety of our people in the field. Randy chaired that program for us and we had a great record of field safety under his direction. Anyone would be lucky to have Randy manage their group. He’s technical enough to keep up with issues and commercial enough to manage customer inquiries.
Greg Heisterkamp
I have worked with Randall for two years in the technical field of installing volumetric cement bodies on Freightliner truck chassis's. He is wonderful to work with, and is very efficient in preparation and purchasing of chassis to match bodies that are manufactured and assembled to be installed on chassis purchased. Technical in what horsepower requirements, type of transmissions, and company assemblies that need to be installed in a particular location in Customer Support for the Sales Department and Company manufacturing. Greg Heisterkamp IState Truck Center Sioux City, IA Ph 712-251-0563 greg.heisterkamp@istatetruck.com
Gregg Cissell
Randy did a great job managing our field service group. He was professional while managing delicate situations and created great relationships with our clients and techs. He was a key part to growing our team’s presence throughout North America and made sure that we were following best practices to ensure that as we grew we stayed profitable. He was a key part of our Field Safety program and was extremely dedicated to the safety of our people in the field. Randy chaired that program for us and we had a great record of field safety under his direction. Anyone would be lucky to have Randy manage their group. He’s technical enough to keep up with issues and commercial enough to manage customer inquiries.
Greg Heisterkamp
I have worked with Randall for two years in the technical field of installing volumetric cement bodies on Freightliner truck chassis's. He is wonderful to work with, and is very efficient in preparation and purchasing of chassis to match bodies that are manufactured and assembled to be installed on chassis purchased. Technical in what horsepower requirements, type of transmissions, and company assemblies that need to be installed in a particular location in Customer Support for the Sales Department and Company manufacturing. Greg Heisterkamp IState Truck Center Sioux City, IA Ph 712-251-0563 greg.heisterkamp@istatetruck.com
Experience
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Handtmann Inc.
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United States
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Machinery Manufacturing
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100 - 200 Employee
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Aftersales Territory Manager
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Oct 2023 - Present
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Frontmatec
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Denmark
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Mechanical Or Industrial Engineering
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400 - 500 Employee
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Field Service Manager - After Sales and Services
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Oct 2018 - Sep 2023
Frontmatec is a world-leader in customized automation and robotic solutions for the food industry renowned for high-quality systems in the entire value chain of the meat industry – from carcass grading to slaughter lines, cutting and deboning lines and hygiene systems. My role is to direct a team of 15 dedicated service technicians to ensure customers experienced a superior machine ownership and operational excellence Frontmatec is a world-leader in customized automation and robotic solutions for the food industry renowned for high-quality systems in the entire value chain of the meat industry – from carcass grading to slaughter lines, cutting and deboning lines and hygiene systems. My role is to direct a team of 15 dedicated service technicians to ensure customers experienced a superior machine ownership and operational excellence
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Cemen Tech Inc
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United States
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Machinery Manufacturing
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1 - 100 Employee
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Customer Support Manager
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Nov 2015 - Sep 2018
Cemen Tech is the world’s largest manufacturer of volumetric proportioning and continuous mixing concrete systems, Concrete on Demand. In the role of Customer Support Manager I collaborated with Regional Sales Managers and Product Support Team to provide customers with a superior buying experience Cemen Tech is the world’s largest manufacturer of volumetric proportioning and continuous mixing concrete systems, Concrete on Demand. In the role of Customer Support Manager I collaborated with Regional Sales Managers and Product Support Team to provide customers with a superior buying experience
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Marel
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Iceland
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Machinery Manufacturing
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700 & Above Employee
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Service Area Manager
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Jan 2013 - Nov 2015
Marel is a leading global provider of advanced equipment, systems and services for the fish, meat and poultry industries with offices and subsidiaries in over 30 countries.In the role of Field Service Area Manager I supervised a team cluster of ten employees dedicated to optimizing customer relationships
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Field Service and Parts Coordinator
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Feb 2010 - Jan 2013
As a Feild Service and Spare Parts Coordinator I was responsible for analyzing and coordinating all service activities within the customer target group
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Field Service Manager
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Feb 2004 - Feb 2010
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Field Service Engineer
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Jun 2002 - Feb 2004
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Education
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1997 - 2002
Iowa State University
Bachelor of Science - BS, Industrial Mechanics and Maintenance Technology
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