Experience

Quorum

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Tier 1 Support Engineer

  • Aug 2019 - Present



Eugene Water & Electric Board (EWEB)

• United States
• Utilities
• 200 - 300 Employee

• Information Technology Specialist I

  • Feb 2019 - Aug 2019

  • Provide basic to intermediate frontline technical assistance and computer support to EWEB's internal end users. • Responsible for triaging work intake through Service Desk management system (Jira). • Assist with configuring, installing, troubleshooting, repairing, and maintaining enterprise workstations, laptops, tablets, smart phones, multifunction printers, and other peripheral devices. • Connect workstations to the enterprise network. • Provide desk-side end user training when necessary. Show less



IP Services

• United States
• Information Technology & Services
• 1 - 100 Employee

• System Analyst

  • Sep 2017 - Jan 2019

  • Supervise and maintain high availability systems and applications on a team in the Network Operations Center for a wide variety of clients in industries such as finance and health care.• Provide computer help desk support via telephone communications with end-users. Perform diagnostics and troubleshooting of system issues, document help desk tickets/resolutions.• Managing backup operations, user accounts, and physical and virtual Microsoft and Linux servers in a high availability datacenter. Monitoring and managing physical access to server racks, building/room access, and 3-factor authentication datacenter access. Show less

• Operations Co-op Intern

  • Jun 2017 - Sep 2017

  Earned hands-on training from direct supervision of experienced systems analysts.Completion of routine quality control activities: Verifying backups, reviewing event logs, routine testing of alerting, verification of monitoring systems.Contributed to an internal project creating job ticket templates, in which the Network Operating Center migrated from Cherwell Service Management to OTRS.Implemented the creation of an Internship Training Manual. Broadened personal knowledge of enterprise software: Cherwell Service Management, Axcient Unified Management Console, Outlook, VMWare, CyberLocker, Windows Server 2012/2016 (Active Directory, Group Policy Management), Windows Deployment Services, Remote Desktop Connection Manager Show less



Qdoba Restaurant Corporation

• United States
• Restaurants
• 700 & Above Employee

• Cashier / Server / Catering Assistant

  • Jan 2014 - Sep 2017

  Advise customer on menu selections; process cash and credit transactions Use safe/sanitary work practice and lead by example Effectively perform in fast-paced environment where accuracy is necessary for customer satisfaction Demonstrate good communication with customers to ensure continued positive relations Advise customer on menu selections; process cash and credit transactions Use safe/sanitary work practice and lead by example Effectively perform in fast-paced environment where accuracy is necessary for customer satisfaction Demonstrate good communication with customers to ensure continued positive relations