Experience

Forward Service Corporation

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Program Coordinator

  • Jun 2015 - Present

  Inspire, motivate, and guide team toward goal accomplishment; and empower people by sharing power and authority. Resolve conflicts in a positive and constructive manner. Teach, coach, and mentor staff toward excellent customer service and performance excellence. Ensure the efficient functioning of programs and operations while promoting positive relations between staff, collaborative organizations, communities and other stakeholders. Design and implement strategies… Show more Inspire, motivate, and guide team toward goal accomplishment; and empower people by sharing power and authority. Resolve conflicts in a positive and constructive manner. Teach, coach, and mentor staff toward excellent customer service and performance excellence. Ensure the efficient functioning of programs and operations while promoting positive relations between staff, collaborative organizations, communities and other stakeholders. Design and implement strategies that maximize employee potential and foster high ethical standards in meeting the organization’s vision, mission, and goals. Provide leadership in setting and achieving annual goals and promote uniformity across all operations. Provide written and verbal reports (process and performance) to the Director of Operations on all aspects of program performance and operations. Actively participate in the preparation and coordination of program budgets and the monitoring of program expenditures. Provide management oversight of Workforce Programs, related case management programs and customer services, to include program monitoring, data collection and reports, and performance management. Show less Inspire, motivate, and guide team toward goal accomplishment; and empower people by sharing power and authority. Resolve conflicts in a positive and constructive manner. Teach, coach, and mentor staff toward excellent customer service and performance excellence. Ensure the efficient functioning of programs and operations while promoting positive relations between staff, collaborative organizations, communities and other stakeholders. Design and implement strategies… Show more Inspire, motivate, and guide team toward goal accomplishment; and empower people by sharing power and authority. Resolve conflicts in a positive and constructive manner. Teach, coach, and mentor staff toward excellent customer service and performance excellence. Ensure the efficient functioning of programs and operations while promoting positive relations between staff, collaborative organizations, communities and other stakeholders. Design and implement strategies that maximize employee potential and foster high ethical standards in meeting the organization’s vision, mission, and goals. Provide leadership in setting and achieving annual goals and promote uniformity across all operations. Provide written and verbal reports (process and performance) to the Director of Operations on all aspects of program performance and operations. Actively participate in the preparation and coordination of program budgets and the monitoring of program expenditures. Provide management oversight of Workforce Programs, related case management programs and customer services, to include program monitoring, data collection and reports, and performance management. Show less



PLS Financial Services

• United Kingdom
• Financial Services
• 1 - 100 Employee

• District Training Manager

  • Jun 2006 - May 2015

  Maintained outstanding customer service within the store and establishing special business relationships. Implemented strategies to help meet store goals and objectives. Recruited, developed, and motivated store employees who exceed internal and external customer expectations. Ensured compliance with federal, state, and local regulations. Established a strong customer service/selling culture to maximize sales. Supervised CSR activities, including but not… Show more Maintained outstanding customer service within the store and establishing special business relationships. Implemented strategies to help meet store goals and objectives. Recruited, developed, and motivated store employees who exceed internal and external customer expectations. Ensured compliance with federal, state, and local regulations. Established a strong customer service/selling culture to maximize sales. Supervised CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures Coached and developed assistant managers and customer service representatives in accordance with career development plans. Marketed within the community to increase market share and store revenues. Resolved customer complaints to increase customer satisfaction. Controlled labor hours, cash, store audits, and shrinkage. Maintained a neat and clean store environment for our customers and employees. Show less Maintained outstanding customer service within the store and establishing special business relationships. Implemented strategies to help meet store goals and objectives. Recruited, developed, and motivated store employees who exceed internal and external customer expectations. Ensured compliance with federal, state, and local regulations. Established a strong customer service/selling culture to maximize sales. Supervised CSR activities, including but not… Show more Maintained outstanding customer service within the store and establishing special business relationships. Implemented strategies to help meet store goals and objectives. Recruited, developed, and motivated store employees who exceed internal and external customer expectations. Ensured compliance with federal, state, and local regulations. Established a strong customer service/selling culture to maximize sales. Supervised CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures Coached and developed assistant managers and customer service representatives in accordance with career development plans. Marketed within the community to increase market share and store revenues. Resolved customer complaints to increase customer satisfaction. Controlled labor hours, cash, store audits, and shrinkage. Maintained a neat and clean store environment for our customers and employees. Show less