Experience

La Mamounia Marrakech

• Morocco
• Hospitality
• 300 - 400 Employee

• Responsable communication interne et Marketing RH

  • Dec 2018 - Present



Atlas Hospitality Morocco

• Morocco
• Hospitality
• 200 - 300 Employee

• Quality Manager

  • Aug 2014 - Dec 2018

  - Tracking customer satisfaction and different services - Monitor the quality of services - Coordinate if necessary the intervention of external monitoring bodies - Set quality standards, validate the objectives and the means to the hierarchy - Meet the actors involved in the quality process (suppliers, buyers ...) and take into account customer feedback - To enforce all services, graphic brand: documents, signs, decoration, material, websites ... - Monitoring of standards of hygiene regulations - Make up the necessary information to the departments concerned - Analyze daily quality process and support staff in the implementation of methods and attitudes of transverse and friendly work. - To support the standard by providing the necessary methodological support to department heads to define the operating and monitoring indicators modes - Motivate employees in the process "Quality and Attitudes" - Contribute to the development of the service offering Show less