Experience

AmCan International Group

• Jordan
• Wholesale
• 1 - 100 Employee

• Sales Operations Manager

  • Jan 2017 - Present

• Customer Service Manager

  • Jul 2013 - 2017

  Improve customer service experience, create engaged customers and facilitate organic growth Develop service procedures, policies and standards and create KPIs Lead a team of Customer Experience Officers and Representatives in the delivery of world-class customer service, effective sales techniques, and Customer Satisfaction policies and procedures Keep accurate records and documents related to customer service actions and discussions and ensure integrity of data entered onto SAPFrequently measure customer satisfaction and suggest ways to improve services Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service staffDevelop and measure key performance indicators to determine and improve the effectiveness of all customer service activities Prepare or oversee the preparation of reports and statistics related to the customer service function for upper managementInterview, select, coach, train, instruct, manage, and appraise the performance of the customer service team and mentor select staff Show less

• Account Executive

  • Sep 2011 - Jul 2013


Jordan Company for dead sea products La Cure
• Sales and Marketing Officer

  • Sep 2008 - Aug 2011

Zain Jordan
• Jordan
• Telecommunications
• 700 & Above Employee
• Customer Service Representative

  • Mar 2007 - Aug 2008