Experience

DRY CREEK STRUCTURES, LLC

• United States
• Construction
• 1 - 100 Employee

• Controller

  • Aug 2021 - Present

  Lehi, Utah, United States



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• RMO/Business Systems Analyst/ Portfolio Project Manager

  • Oct 2017 - Sep 2021

  Draper, Utah, United States Resource Management Office| Portfolio Project Manager | Process Specialist | Certified Six Sigma Black Belt | MBA |



DrivingSales

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Manager- Dealer Services

  • May 2015 - Oct 2017

  Sandy, Utah Our mission at DrivingSales is to optimize a dealerships’ greatest asset, its people. •Guide company owners to help define, implement, and monitor change in their businesses along with the KPI’s to help define success. •Worked with management teams to evaluate and update processes to streamline business practices and improve business results. •Effectively implement training and learning programs inside of organizations that reduce employee turn over from the industry average of 72%… Show more Our mission at DrivingSales is to optimize a dealerships’ greatest asset, its people. •Guide company owners to help define, implement, and monitor change in their businesses along with the KPI’s to help define success. •Worked with management teams to evaluate and update processes to streamline business practices and improve business results. •Effectively implement training and learning programs inside of organizations that reduce employee turn over from the industry average of 72% down to 24%. These changes help our customers save on average $45000 per year for each employee that I help clients retain by reducing/eliminating hiring and training costs all while exceeding strategic leadership goals. •Design and analyze business processes to ensure exceeding customer expectations. This is accomplished by implementing feedback loops to processes to always have the Voice of the Customer in mind as we learn and grow to meet our customers ongoing business demands. Show less

• Motors Business Consultant

  • May 2012 - Apr 2015

  Draper, Utah • Lead project management teams to identify and resolve issues in processes by leading brainstorming sessions, identifying underlying root cause, and built consensus to new processes prior to implementation. • Analyzed clients’ internal processes to reduce implementation barriers, maximize the use of eBay services, and shorten any potential learning curve. • Advised customers on best practices of use of eBay's product offering. Built strong relationships with clients by developing… Show more • Lead project management teams to identify and resolve issues in processes by leading brainstorming sessions, identifying underlying root cause, and built consensus to new processes prior to implementation. • Analyzed clients’ internal processes to reduce implementation barriers, maximize the use of eBay services, and shorten any potential learning curve. • Advised customers on best practices of use of eBay's product offering. Built strong relationships with clients by developing account plans to ensure that strategies and client goals are being met and exceeded. • Saved eBay Motors Department more than $500,000 by redesigning department workflow. • Exceeded business sales forcasts by finishing 2014 at 115% over goals while building relationships to ensure a future growth pipeline for 2015. Show less



RSS Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Organizational Development Specialist

  • Jan 2005 - Jun 2012

  • Designed training programs to eliminate waste, decrease production costs and meet business goals. This implemented training program at McDonald Floral (client) slashed the cost of goods sold from 55% to 30%. Reduced labor costs by $104,000 annually after streamlining employee scheduling. • Implemented Lean Management and Six Sigma techniques to help Malichai Construction to shorten construction projects by an average of two weeks saving on average $10,000 per project. • Redesigned… Show more • Designed training programs to eliminate waste, decrease production costs and meet business goals. This implemented training program at McDonald Floral (client) slashed the cost of goods sold from 55% to 30%. Reduced labor costs by $104,000 annually after streamlining employee scheduling. • Implemented Lean Management and Six Sigma techniques to help Malichai Construction to shorten construction projects by an average of two weeks saving on average $10,000 per project. • Redesigned compensation and incentive plans at Zions Bancorp to motivate employees, increase job satisfaction, and reduce employee turn-over by 27%. Show less



CallAssistant LC

• United States

• Vice President of Operations

  • Nov 2007 - Jan 2011

  - Responsible for establishing new business, developing current business relationships and ensuring current client satisfaction. - Prioritized and managed multiple projects while building consensus on cross functional teams to meet all project deadlines. - Communicated project goals and performance between all levels of management, in all departments internally and worked closely with clients to provide feedback and manage all expectations. - Reviewed, implemented, and updated… Show more - Responsible for establishing new business, developing current business relationships and ensuring current client satisfaction. - Prioritized and managed multiple projects while building consensus on cross functional teams to meet all project deadlines. - Communicated project goals and performance between all levels of management, in all departments internally and worked closely with clients to provide feedback and manage all expectations. - Reviewed, implemented, and updated company policies to align with company goals and direction to make certain that our employees and customers were satisfied with our products and services. Show less



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Senior Account Manager

  • Aug 2002 - Mar 2006

  Managed multiple projects while working with different internal departments as well as external vendors to ensure training objectives and compliance requirements were fulfilled. Identified needs for, planned, and carried out eighteen separate performance and educational programs enhancing and effecting the employee development of 325 employees, helping the company meet organizational goals. Recognized by senior management on numerous occasions for exceptional performance… Show more Managed multiple projects while working with different internal departments as well as external vendors to ensure training objectives and compliance requirements were fulfilled. Identified needs for, planned, and carried out eighteen separate performance and educational programs enhancing and effecting the employee development of 325 employees, helping the company meet organizational goals. Recognized by senior management on numerous occasions for exceptional performance, project management, and employee training. Show less