Information Technology Team Lead

• May 2021 - Present

Information Technology Analyst

• Jul 2019 - May 2021

- Demonstrated expertise in providing comprehensive hardware and software support to employees, ensuring secure and efficient operations while adhering to industry best practices and information security standards.- Conducted site visits and expertly installed/configured computer and network equipment during new store openings, relocations/renovations, and technology upgrades, ensuring seamless integration and adherence to security principles.- Implemented and maintained Identity and Access Management (IAM) solutions to ensure secure and efficient user authentication, authorization, and access control within the organization.- Enhanced asset security through robust policies and tracking/auditing, safeguarding critical resources.- Managed end-to-end backup and recovery tasks, ensuring data integrity and system availability during critical situations.- Performed proactive network and user administration tasks, including patching and monitoring, to ensure optimal system performance, security, and seamless user experience.- Diligently monitored and reported on service level agreements (SLAs) as part of my role, ensuring that performance metrics and key indicators were consistently met or exceeded.- Monitored applications and created insightful dashboards using AWS CloudWatch logs. Show less

Information Security Analyst

• Jan 2018 - Dec 2018

- Demonstrated expertise in providing comprehensive hardware and software support to employees, ensuring secure and efficient operations while adhering to industry best practices and information security standards. - Conducted site visits and expertly installed/configured computer and network equipment during new store openings, relocations/renovations, and technology upgrades, ensuring seamless integration and adherence to security principles. - Worked with different service providers and vendors regarding new services, service outages, transfers, escalations, and product evaluation. Show less

Research Associate

• May 2017 - Sep 2017

- Worked on administrative tasks like managing new accounts and machines, patching, and auditing. - Created and managed firewall rules to enhance network security and mitigate potential threats. - Logged all reported incidents and contributed to root cause analysis to improve service on an on-going basis. - Worked on administrative tasks like managing new accounts and machines, patching, and auditing. - Created and managed firewall rules to enhance network security and mitigate potential threats. - Logged all reported incidents and contributed to root cause analysis to improve service on an on-going basis.