Ranald Baird

Desktop Support Technician at Prosource.it
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Aberdeen Area, UK
Skills

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Credentials

  • Exam 346: Managing Office 365 Identities and Requirements
    Microsoft
    May, 2018
    - Oct, 2024
  • MCSA: Office 365 - Certified 2018
    Microsoft
    May, 2018
    - Oct, 2024
  • Microsoft Certified Technology Specialist: Windows 7, Configuration
    Microsoft
    Sep, 2013
    - Oct, 2024
  • ITIL v3 Foundation
    ITIL
    Oct, 2012
    - Oct, 2024
  • Internet History, Technology, and Security
    Coursera
    Oct, 2012
    - Oct, 2024
  • Exam 347: Enabling Office 365 Services
    Microsoft
    Sep, 2017
    - Oct, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
    Cisco
    Apr, 2017
    - Oct, 2024
  • AWS Certified Solutions Architect - Associate
    Amazon
    Jun, 2017
    - Oct, 2024
  • Network+
    CompTIA
    Mar, 2012
    - Oct, 2024
  • A+
    CompTIA

Experience

  • Prosource.it
    • United Kingdom
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Desktop Support Technician
      • Nov 2012 - Present

      Projects: Taqa Bratani Ltd - Technology Support Analyst Transocean - IT Support Analyst Projects: Taqa Bratani Ltd - Technology Support Analyst Transocean - IT Support Analyst

  • TAQA
    • South Africa
    • Libraries
    • 1 - 100 Employee
    • Technology Support Analyst
      • Nov 2012 - Jan 2013

      • 1st/2nd line Helpdesk • Ticket Logging • Onsite desk side support • Active Directory administration • File Permission administration • Remote support / offshore support • 1st/2nd line Helpdesk • Ticket Logging • Onsite desk side support • Active Directory administration • File Permission administration • Remote support / offshore support

  • RESPONSE
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Senior Customer Advisor
      • Dec 2009 - Oct 2011

      Projects: Sky Student Loans Company Esure Projects: Sky Student Loans Company Esure

Education

  • Aboyne Academy
    1998 - 2004

Community

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