Experience

Consilio Services LLC

• United States
• Legal Services
• 1 - 100 Employee

• Data Security Reviewer

  • Dec 2020 - Present

  Take initiative to efficiently and remotely review documents to identify PII (Personal Identifiable Information) that has been accessed by an unauthorized individual as a result of a potential data security breach using Relativity Software. Documents include financial and non-financial information to be reviewed. Maintain communication with project team to provide feedback for reviewed documents and to report any information that was not identified while determining a trend analysis for the accuracy of the completed reviewed documents. Communication is conducted through email and/or Google Teams.



Working Solutions

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Chat Support Representative

  • Apr 2020 - Nov 2020

  Providing live chat support to higher learning students and employment test-takers to provide secure online/web exam proctoring services.

• Senior Resource Coordinator

  • Nov 2019 - Jun 2020

  Provided empathetic customer service for seniors and their families in finding reasonable senior living options. Supported customers with information by answering questions while implementing sales tactics to connect callers with Senior Living Advisors to inquire additional information.



Talbert House

• United States
• Mental Health Care
• 400 - 500 Employee

• Case Manager

  • Apr 2016 - Oct 2018

  Coordinated care plan activities by implementing care plan goals for each minor client. Conducted “Needs and Risks” assessments for clients with clients, medical professionals, school staff members, and clients’ families to determine needed resources and interventions including behavioral redirection and maintaining safe environments for clients. Monitored clients to develop and complete ISP’s (Individual Service Plans) for clients to ensure care plan was effective for the client and their behavioral and mental health needs. Met monthly metric goals by maintaining consistent daily communication with clients, clients’ families, and school staff members to discuss educational solutions via phone and in-person in remote and classroom settings. Creatively conducted a process that allowed all case managers of the department to work efficiently in challenging circumstances—completed documentation by utilizing data tracking software.