Experience

The Prime Technology Systems
• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee
• .Net Full Stack Developer

  • Jul 2014 - Present


Warid Telecom

• Pakistan
• Telecommunications
• 700 & Above Employee

• Supervisor Direct & Franchise Operations

  • May 2005 - Oct 2012

  • Manage a team of Technical Support specialists to identify and resolve issue with the Billing system Telecommunication administration and billing system (TABS). • Develop case studies and other types of training material and providing ongoing training to new hires on use of billing system (TABS). • Providing first line support to all front end customer service centers and corporate teams to resolve customer’s complaints related to provisioning of services on HLR database. • Processed critical issues when additional assistance was required by referring Billing System or provisioning problems to IT operations, Engineering teams, or other support groups. • Coordinating with revenue assurance, IT operations and Engineering teams on weekly basis for internal system audits and reconciling data provided by these teams between Billing System and HLR database to minimize data inconsistency. • Monitoring system performance and timely execution of backend processes related to billing and credit monitoring; and highlighting concerns to relevant teams. • Conducting UATs (User Acceptance Testing) & FUTs (Friendly User Testing) for the upcoming products, services and tariffs with other departments before going live. Show less