RANA ZAIN (PMP, PRINCE 2 , ITIL)

IT Project Manager at IDEAL VISION
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE
Languages
  • English Full professional proficiency
  • Urdu Native or bilingual proficiency
  • Hindi Native or bilingual proficiency
  • Arabic Professional working proficiency
  • Arabic Professional working proficiency

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Credentials

  • ITIL Foundation Level
    EXIN
    Jul, 2020
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Jul, 2020
    - Nov, 2024
  • PRINCE2® Foundation Certification
    EXIN
    May, 2015
    - Nov, 2024
  • PRINCE2® Foundation Certification
    AXELOS Global Best Practice
    May, 2015
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Jul, 2020
    - Nov, 2024

Experience

  • IDEAL VISION
    • Belgium
    • Restaurants
    • 1 - 100 Employee
    • IT Project Manager
      • Oct 2021 - Present

      • Managing Lean project for all 25 IT department employees, guiding organizational technology strategy and roadmaps. • Overseeing provisions of end-user services including helpdesk and technical support services. • Adjusting project plans to account for dynamic targets, staffing changes, and operational specifications. • Working with stakeholders to define smooth business continuity. • Conferring with executives to advise and plan for short-term and long-term IT system upgrade… Show more • Managing Lean project for all 25 IT department employees, guiding organizational technology strategy and roadmaps. • Overseeing provisions of end-user services including helpdesk and technical support services. • Adjusting project plans to account for dynamic targets, staffing changes, and operational specifications. • Working with stakeholders to define smooth business continuity. • Conferring with executives to advise and plan for short-term and long-term IT system upgrade needs. • Assisting in development of long-term strategies to grow department and resources. • Demonstrating familiarity and keeping abreast with latest hardware, software, and networking technology. Achievements: • Completed a 500K SAR Project for Al Tawaqi, overseeing the provision of different services including installing new computers, laptops, and CCTV cameras, and configuring the communication room inducing running network cables and patch panels. • Ensured improvements and enhancements in the organization's tech infrastructure, achieving a record net profit of 500K SAR in 2021-2022 as expenses were streamlined by 89% and output increased by 144%. • Delivered marketing and data infrastructure process improvement which decreased lead time 97% resulting in upwards of 200k in monthly revenue and 8.4% click-through rates. Show less • Managing Lean project for all 25 IT department employees, guiding organizational technology strategy and roadmaps. • Overseeing provisions of end-user services including helpdesk and technical support services. • Adjusting project plans to account for dynamic targets, staffing changes, and operational specifications. • Working with stakeholders to define smooth business continuity. • Conferring with executives to advise and plan for short-term and long-term IT system upgrade… Show more • Managing Lean project for all 25 IT department employees, guiding organizational technology strategy and roadmaps. • Overseeing provisions of end-user services including helpdesk and technical support services. • Adjusting project plans to account for dynamic targets, staffing changes, and operational specifications. • Working with stakeholders to define smooth business continuity. • Conferring with executives to advise and plan for short-term and long-term IT system upgrade needs. • Assisting in development of long-term strategies to grow department and resources. • Demonstrating familiarity and keeping abreast with latest hardware, software, and networking technology. Achievements: • Completed a 500K SAR Project for Al Tawaqi, overseeing the provision of different services including installing new computers, laptops, and CCTV cameras, and configuring the communication room inducing running network cables and patch panels. • Ensured improvements and enhancements in the organization's tech infrastructure, achieving a record net profit of 500K SAR in 2021-2022 as expenses were streamlined by 89% and output increased by 144%. • Delivered marketing and data infrastructure process improvement which decreased lead time 97% resulting in upwards of 200k in monthly revenue and 8.4% click-through rates. Show less

  • Abdulla Fouad Group
    • Al-Dammam Governorate, Saudi Arabia
    • Information Technology Support Engineer
      • Apr 2014 - Oct 2021

      Carried IT roll-out for Saudi Aramco sites across KSA, one of the world's largest integrated energy and chemicals companies. Oversaw walkthrough support in all stores around the regions for all IT purchasing and Making Stock Movement. Work as part of a team with excellent communication skills.  Work with clients during all stages of projects.  Coordinate with vendors for resolving the H\W warranty issues  To Provide Technical Support by resolving Network issues, Telephone… Show more Carried IT roll-out for Saudi Aramco sites across KSA, one of the world's largest integrated energy and chemicals companies. Oversaw walkthrough support in all stores around the regions for all IT purchasing and Making Stock Movement. Work as part of a team with excellent communication skills.  Work with clients during all stages of projects.  Coordinate with vendors for resolving the H\W warranty issues  To Provide Technical Support by resolving Network issues, Telephone systems & configuring Operating systems for the end users  Also, providing PST access to employees  Managing O365 admin portal & User Licenses on O365  Following ITIL process for Incident, Problem and change management by updating and resolving using BMC Remedy  Assist in sizing effort for the network part of projects.  Assist in pricing for the network part of projects.  Install secure and scalable network devices.  Work with OS and application teams to ensure client service success.  User creation, modify attributes for current users, reset password for current users  Email Account creation & configuration, Outlook troubleshooting, Backup (Import, export) Autoreply, Email forwarding, Distribution group creation  Document all network set-ups.  Responsible for providing the support in L1/L2 level depending on the priority of the issues.  Hardware installation, testing, cleaning, troubleshooting, repair and maintenance.  Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including Desktop , laptop, LAN, and remote systems.  Troubleshooting the software and hardware complaints from th e client including computer networking works.  Handled the preparation of documents needed related to work both for the clients as well as the company.  Maintenance, Troubleshooting of Desktop Pc’s, Laptops.  Operating System Installation of Windows XP/VISTA, Windows 7 and Windows 10 Show less Carried IT roll-out for Saudi Aramco sites across KSA, one of the world's largest integrated energy and chemicals companies. Oversaw walkthrough support in all stores around the regions for all IT purchasing and Making Stock Movement. Work as part of a team with excellent communication skills.  Work with clients during all stages of projects.  Coordinate with vendors for resolving the H\W warranty issues  To Provide Technical Support by resolving Network issues, Telephone… Show more Carried IT roll-out for Saudi Aramco sites across KSA, one of the world's largest integrated energy and chemicals companies. Oversaw walkthrough support in all stores around the regions for all IT purchasing and Making Stock Movement. Work as part of a team with excellent communication skills.  Work with clients during all stages of projects.  Coordinate with vendors for resolving the H\W warranty issues  To Provide Technical Support by resolving Network issues, Telephone systems & configuring Operating systems for the end users  Also, providing PST access to employees  Managing O365 admin portal & User Licenses on O365  Following ITIL process for Incident, Problem and change management by updating and resolving using BMC Remedy  Assist in sizing effort for the network part of projects.  Assist in pricing for the network part of projects.  Install secure and scalable network devices.  Work with OS and application teams to ensure client service success.  User creation, modify attributes for current users, reset password for current users  Email Account creation & configuration, Outlook troubleshooting, Backup (Import, export) Autoreply, Email forwarding, Distribution group creation  Document all network set-ups.  Responsible for providing the support in L1/L2 level depending on the priority of the issues.  Hardware installation, testing, cleaning, troubleshooting, repair and maintenance.  Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including Desktop , laptop, LAN, and remote systems.  Troubleshooting the software and hardware complaints from th e client including computer networking works.  Handled the preparation of documents needed related to work both for the clients as well as the company.  Maintenance, Troubleshooting of Desktop Pc’s, Laptops.  Operating System Installation of Windows XP/VISTA, Windows 7 and Windows 10 Show less

  • IDEAL VISION
    • Al-Khobar Governorate, Saudi Arabia
    • Technical Administrator & Project Coordinator
      • Nov 2012 - Apr 2014

      • In charge of managing a team of 25 support staff to ensure valuable operational deliveries. • Managed the internal & hosted network infrastructure including firewalls, servers, switches, and telephony. • Spearheaded the IT budget, implementing cost-effective methods. • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues • Liaised with various stakeholders and third parties to ensure smooth and effective… Show more • In charge of managing a team of 25 support staff to ensure valuable operational deliveries. • Managed the internal & hosted network infrastructure including firewalls, servers, switches, and telephony. • Spearheaded the IT budget, implementing cost-effective methods. • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues • Liaised with various stakeholders and third parties to ensure smooth and effective implementation of IT projects. Show less • In charge of managing a team of 25 support staff to ensure valuable operational deliveries. • Managed the internal & hosted network infrastructure including firewalls, servers, switches, and telephony. • Spearheaded the IT budget, implementing cost-effective methods. • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues • Liaised with various stakeholders and third parties to ensure smooth and effective… Show more • In charge of managing a team of 25 support staff to ensure valuable operational deliveries. • Managed the internal & hosted network infrastructure including firewalls, servers, switches, and telephony. • Spearheaded the IT budget, implementing cost-effective methods. • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues • Liaised with various stakeholders and third parties to ensure smooth and effective implementation of IT projects. Show less

Education

  • Azteca University - International Programmes
    Bachelor's degree, Computer and Information Sciences and Support Services
    2018 - 2022

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