Experience

XU Lifestyle

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Chief of Staff I Business Head

  • Sep 2023 - Present

  - Building XU Lifestyle - Founding team member - Building XU Lifestyle - Founding team member



KEEPERverse

• Bengaluru, Karnataka, India

• Chief Experience Officer I Co-Founder

  • Nov 2022 - Aug 2023

  - Scaled GlassKeeper services (pioneer service) to 50+unique premium societies serving 500+flats - Scaled CarKeeper Expert services (high entry barrier managed by unorganized vendors) to 200+ clients in 15+ unique societies - Scaled GlassKeeper services (pioneer service) to 50+unique premium societies serving 500+flats - Scaled CarKeeper Expert services (high entry barrier managed by unorganized vendors) to 200+ clients in 15+ unique societies



Right Mind Space

• India
• Technology, Information and Internet

• Explorer

  • Mar 2022 - Oct 2022

  Worked closely with a couple of stealth mode start-ups and helped them launch by providing them with relevant resources, guidance, and quick execution Worked closely with a couple of stealth mode start-ups and helped them launch by providing them with relevant resources, guidance, and quick execution



Zepto

• India
• Technology, Information and Internet
• 700 & Above Employee

• Chief Of Staff

  • Jun 2021 - Feb 2022

  - Worked closely with founders ground up. Assisted CEO in EA related tasks. - Built and scaled the team for online/offline mapping of dark stores. - Built and set up operations in procurement. - Built and scaled the team for customer service. - Built and scaled the team for HR operations - hiring, onboarding & payroll. - Built and scaled Admin & EHS including office management. - Worked closely with founders ground up. Assisted CEO in EA related tasks. - Built and scaled the team for online/offline mapping of dark stores. - Built and set up operations in procurement. - Built and scaled the team for customer service. - Built and scaled the team for HR operations - hiring, onboarding & payroll. - Built and scaled Admin & EHS including office management.



Mitron TV

• India
• Software Development
• 1 - 100 Employee

• Head - Operations

  • Jul 2020 - Jun 2021

  - Built & scaled cross functional teams & processes from inception - Worked across marketing, PR, legal, content, campaign, tech & ops - Formulated ideas, executed experiments and ensured routine ops within and across teams - Built & scaled cross functional teams & processes from inception - Worked across marketing, PR, legal, content, campaign, tech & ops - Formulated ideas, executed experiments and ensured routine ops within and across teams



Right Mind Space

• India
• Technology, Information and Internet

• Founder/CEO

  • Mar 2020 - Jul 2020

  Right Mind Space is a content service provider. A team of high octane content choreographers, freelance writers & designers who cater to all content needs of your brand. - Assembled a passionate team and worked in a boot-strapped model to take care of 10+ clients growth through content and innovative hacks. Right Mind Space is a content service provider. A team of high octane content choreographers, freelance writers & designers who cater to all content needs of your brand. - Assembled a passionate team and worked in a boot-strapped model to take care of 10+ clients growth through content and innovative hacks.



Unacademy

• India
• E-Learning Providers
• 700 & Above Employee

• Associate Head Content

  • Jul 2019 - Mar 2020

  - Built a strong network within ecosystem to identify the top educators and brought them onto the platform - Guided the organization on new, innovative ideas to improve the learner experience - Built a category from scratch and managed the P&L of the assigned category - Conceptualized and executed strategic ways to increase the revenue of the particular category - Managed teams and ensured work efficiency - Worked closely with the product, tech, ops, design and business team to implement strategies - Regularly optimized the process by analyzing loopholes that hinder efficiency - Created drive strategy with the right prioritization of initiatives to deliver the highest returns on marketing spends Show less



YourQuote

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Chief Of Staff

  • May 2018 - Jul 2019

  - Promoted as the Chief of Staff in merely 8 months of working at YourQuote- Worked side-by-side with the CEO to accomplish the short-term and long term goals of the company- Grew the team from 10 people to 36 at its peak, hiring, orienting and onboarding 26 employees- Carried out one-on-one with every team member every week for one year- Led day-to-day operations for the company and goal setting for my entire team- Executed Language Festival 2018 with over 3500 footfalls in Bengaluru- Led customer success, content strategy and operations of the company from top to bottom Show less

• Release Manager

  • Feb 2018 - Apr 2018

  - Strategised and led product release cycles of YourQuote, ensuring timeliness & goalsetting- Led communications between the tech team and the product team and the CEO.- Accomplished 6 releases consecutively, on time, including the Audio-Video Platform.- Relayed the mission of the company and sorted friction between multiple team members

• Social Media Manager

  • Oct 2017 - Jan 2018

  - Led and conceptualised Social Media Strategy at YourQuote for Twitter and Facebook.



Freecharge

• India
• Technology, Information and Internet
• 700 & Above Employee

• Team Lead Social Media

  • Aug 2014 - Sep 2017

  - Trained, Led and Conceptualized Social Media customer success team & strategies - Initiated 24/7 coverage of Social Media support to bring down the First Response Time to less than 2 minutes across Facebook & Twitter. - Customer interactions & conflict resolution on Facebook, Twitter, emails, and chat - Led Social Media campaigns and user engagement programs - Initiated beta testing for the product among the customer success team - Spearheaded testing and getting tools/dashboards for increasing the team's efficiency. Show less



Jabong

• India
• Apparel & Fashion
• 500 - 600 Employee

• Senior Customer Service Representative

  • Feb 2013 - Jul 2014

  - Assisted customers over calls to navigate, purchase and resolve doubts or concerns - Trained & Mentored newly hired team members - Supported floor taking supervisor/ manager calls. - Assisted customers over calls to navigate, purchase and resolve doubts or concerns - Trained & Mentored newly hired team members - Supported floor taking supervisor/ manager calls.