Experience

Federal Government

• IT Services and IT Consulting
• 700 & Above Employee

• Project Planner

  • Aug 2015 - Present

• Federal Government

  • Aug 2014 - Aug 2015



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Portfolio Analyst

  • May 2010 - Aug 2014

  • Manage portfolio to generating income and control delinquency of portfolio while enforcing terms and conditions of lease contacts in a timely basis; collection - demand - third party collection agency. • Stream line existing process for efficient and effective work flow. • Acquired new portfolio and implemented process flow and rolled out to associates. • Negotiating equipment return by reassessing sale prices or refinancing buyouts. • Communicate contract terms and conditions to Lessee, Vendors, 3rd party vendors and legal counsel. • Account reconciliation and application of monies to resolve accounts.



RBC

• France
• Design Services
• 1 - 100 Employee

• Officer in Charge

  • Oct 2007 - Apr 2010

  • Assist with Managerial role and responsibilities. • Prepare presentations for new system and procedure roll outs. • Create job aids for team members efficiency. • Resolve complex scenarios regarding mortgage, loans and personal banking issues. • Peer coach colleagues to exceed standards for quality control. • Process account adjustments and updates. • Continual liaison with internal departments to achieve desired resolution. • Assist with Managerial role and responsibilities. • Prepare presentations for new system and procedure roll outs. • Create job aids for team members efficiency. • Resolve complex scenarios regarding mortgage, loans and personal banking issues. • Peer coach colleagues to exceed standards for quality control. • Process account adjustments and updates. • Continual liaison with internal departments to achieve desired resolution.