Operational Specialist

• Mar 2023 - Present

Handled multiple support platforms to efficiently address customer inquiries and provide timely solutions. Documented Customer Success Activities to gather data for partner analysis and reporting. Conducted thorough investigation of customer problems, collected question messages, and built a comprehensive history of customer interactions. Determined the root causes of issues to develop effective solutions and improve customer satisfaction. Created new tracker sheets to streamline progress tracking and ensure efficient workflow management. Prepared documents outlining workflow steps to enhance team collaboration and promote consistency in operations. Collected and analyzed customer data for marketing purposes, contributing to targeted campaigns and customer segmentation strategies. Show less

Social Media Specialist

• Nov 2022 - Nov 2022

•Created posts and stories plan for food and beverage industry. This was applied on Corcovado restaurant Facebook and Instagram accounts. •Worked as a moderator in Corcovado restaurant social media accounts. •Created Facebook and Instagram accounts for Valley optical store. •Created and published posts in Valley optical store Facebook and Instagram accounts. •Creatd ads for Valley optical store. •Taken an over view about how to deal with fashion industry accounts. •Created posts and stories plan for food and beverage industry. This was applied on Corcovado restaurant Facebook and Instagram accounts. •Worked as a moderator in Corcovado restaurant social media accounts. •Created Facebook and Instagram accounts for Valley optical store. •Created and published posts in Valley optical store Facebook and Instagram accounts. •Creatd ads for Valley optical store. •Taken an over view about how to deal with fashion industry accounts.

Marketing Assistance Specialist

• May 2022 - May 2022

Google my business (GMB): • Optimize more than 32 locations. a) Add Magrabi Logo and Interior and Exterior branding. b) Sub Specialty Service description for Each location. • Verify needed Magrabi Locations through the Mina region. • Remove / Merge duplicate locations (accounts). • Support any issues by raising Google Support Team the needed action and assure its perfectly accomplished Magrabi WordPress DashBoard Training Orientation for all website modules. • Doctor Landing Page Verification a) Review Doctors vs. Mobile App b) Report the status to the concerned Team • Adding Removing Doctors • Adding Doctor Visit Workshop • Project Management 101 • SDLC Show less

Accountant and sales

• Mar 2022 - Mar 2022

Business Planner

• Dec 2019 - Jan 2022

Trainee

• Sep 2020 - Nov 2020

Participant

• Nov 2018 - Sep 2019