Rana Lary
Customer Support Specialist - TRIPSHOP at Orbits Communication/ شركة مدارات التواصل للاتصالات وتقنية المعلومات- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Arabic Native or bilingual proficiency
Topline Score
Bio
Ayat Ahmed Islam
As a teacher trainer: Mrs. Rana is teachable, hardworking and always on time. She believes in career development. Therefore, she has take two courses with us SFST and 120 Hrs. TEFL to improve her teaching abilities and achieve the best results. Mrs. Rana is an excellent trainee and I would highly recommend her to any private or international school.
Ayat Ahmed Islam
As an academic director: Mrs. Rana is one of the best teachers in our team. She is always prepared, creative, dependable and excellent in managing her time. In addition, she is always willing to learn new teaching techniques to improve her teaching skills.
Ayat Ahmed Islam
As a teacher trainer: Mrs. Rana is teachable, hardworking and always on time. She believes in career development. Therefore, she has take two courses with us SFST and 120 Hrs. TEFL to improve her teaching abilities and achieve the best results. Mrs. Rana is an excellent trainee and I would highly recommend her to any private or international school.
Ayat Ahmed Islam
As an academic director: Mrs. Rana is one of the best teachers in our team. She is always prepared, creative, dependable and excellent in managing her time. In addition, she is always willing to learn new teaching techniques to improve her teaching skills.
Ayat Ahmed Islam
As a teacher trainer: Mrs. Rana is teachable, hardworking and always on time. She believes in career development. Therefore, she has take two courses with us SFST and 120 Hrs. TEFL to improve her teaching abilities and achieve the best results. Mrs. Rana is an excellent trainee and I would highly recommend her to any private or international school.
Ayat Ahmed Islam
As an academic director: Mrs. Rana is one of the best teachers in our team. She is always prepared, creative, dependable and excellent in managing her time. In addition, she is always willing to learn new teaching techniques to improve her teaching skills.
Ayat Ahmed Islam
As a teacher trainer: Mrs. Rana is teachable, hardworking and always on time. She believes in career development. Therefore, she has take two courses with us SFST and 120 Hrs. TEFL to improve her teaching abilities and achieve the best results. Mrs. Rana is an excellent trainee and I would highly recommend her to any private or international school.
Ayat Ahmed Islam
As an academic director: Mrs. Rana is one of the best teachers in our team. She is always prepared, creative, dependable and excellent in managing her time. In addition, she is always willing to learn new teaching techniques to improve her teaching skills.
Experience
-
Orbits Communication/ شركة مدارات التواصل للاتصالات وتقنية المعلومات
-
Saudi Arabia
-
Telecommunications
-
1 - 100 Employee
-
Customer Support Specialist - TRIPSHOP
-
Sep 2019 - Present
Tripshop it is a OTA website to serve umrah clients B2C and B2B ◾️Operating Customer service for pilgrims services Hajj and Umrah ◾️Resolving issues and complaints raised by clients and partners ◾️Mnaging daily transaction report ◾️Managing refunds payments via API Gateway◾️Managing the Re-booking for B2B ◾️Managing all bookings are compliant to process in place ◾️Support clients for any troubleshooting issues Tripshop it is a OTA website to serve umrah clients B2C and B2B ◾️Operating Customer service for pilgrims services Hajj and Umrah ◾️Resolving issues and complaints raised by clients and partners ◾️Mnaging daily transaction report ◾️Managing refunds payments via API Gateway◾️Managing the Re-booking for B2B ◾️Managing all bookings are compliant to process in place ◾️Support clients for any troubleshooting issues
-
-
-
-
Workplace Lead
-
Jul 2017 - Aug 2019
◾️ Lead office manager duties◾️Manage and schedule meetings and appointments internally & externally◾️Organize the office layout and order stationery and equipment◾️Maintain the office condition and arrange necessary repairs◾️Partner with MD to update and maintain office policies as necessary◾️Organize office operations and procedures◾️Ensure that all items are invoiced and paid on time◾️Manage contract and price negotiations with office vendors, service providers and office lease◾️Manage office budget, ensure accurate and timely reporting◾️Provide general support to customers◾️Assist in the on-boarding process for new hires◾️Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)◾️Plan in-house or off-site activities, like parties, celebrations and conferences
-
-
Store Manager
-
Aug 2014 - Aug 2017
◾️Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability◾️Meet sales goals by training, motivating, mentoring and providing feedback to sales staff◾️Ensure high levels of customers satisfaction through excellent service◾️Complete store administration and ensure compliance with government regulations ◾️Maintain outstanding store condition and visual merchandising standards◾️Propose social platform communication ideas to increase sales and revenue ◾️Deal with all issues that arise from staff or customers ◾️ Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash◾️Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis
-
-
-
College of Business Administration
-
Saudi Arabia
-
Higher Education
-
1 - 100 Employee
-
English Instructor
-
Jun 2014 - Jul 2014
Part- Time Summer term Part- Time Summer term
-
-
-
-
English Teacher
-
Apr 2013 - May 2014
◾️ English Teacher Grade 1 and 3 Academic Year (2013-2014)◾️English Teacher Grade 5 Academic Year ( 2012-2013) ◾️ English Teacher Grade 1 and 3 Academic Year (2013-2014)◾️English Teacher Grade 5 Academic Year ( 2012-2013)
-
-
-
-
Sales Manager
-
2010 - Mar 2013
-
-
Assistant Sales Manager
-
Apr 2007 - Mar 2010
-
-
Education
-
2014 -
London Training for Excellence
Advanced Concepts of Total Quality Management in Office Management -
2014 -
London Teacher Training College LTTC
Diploma in Teacher Training, A -
2014 -
London Teacher Training College LTTC
Certificate in Teaching English to Young Learners and Teenagers, A -
2013 - 2013
London Teacher Training College LTTC
Certificate of Teaching, 120 Hrs. Teaching English as a Foreign Language -
-
London Teacher Training College Associated with UA Educational Insights
Strategies for Successful Teaching, Teaching Certificate -
-
King Abdul Aziz University , Saudi Arabia 2007
B.A. in Sociology
Community
