Title Clerk

• Feb 2022 - Present

Receptionist

• Jan 2022 - Jan 2022

A temporary contract supporting Surgenor Barrhaven at Reception. Some responsibilities included receiving and directing phone calls, organizing and filing, greeting and assisting customers, updating schedules and contact sheets via Excel, invoicing etc. In this position, I gained additional and more recent experience in providing administrative support to the Sales, Service and Accounting departments. My brief time with the team was optimized. I am always motivated to provide exceptional support wherever I am.

Business Development Coordinator

• Dec 2018 - Oct 2020

Our development team was responsible for supporting various departments at the dealership. Our role was to provide admin support to the Sales, Service, Parts and Finance Departments. This support involved responding to sales, service and other inquiries via phone, email and chat support. In addition to the client communication, we were also responsible for managing records physically and electronically, creating marketing reports, online promotion, updating CRM information and more. The efforts of our team increased efficiency and customer satisfaction rates at the dealership. In this position, I have gained ample experience in administrative support, client services, negotiations, online marketing, sales, records management and more. It has increased my communication skills greatly and enhanced my time management skills.

Store Cashier

• Apr 2018 - Dec 2018

Working as a cashier was a great position when I returned to Canada. After leaving Egypt, it was nice to get reacquainted with Canadian culture. Being able to have direct communication with the customer was very helpful. This position had several responsibilities that required attention to detail since there would be one person on shift at a time. Some of those responsibilities included transactions, store management, quality assurance, inventory management, lotto count and more. Working as a cashier was a great position when I returned to Canada. After leaving Egypt, it was nice to get reacquainted with Canadian culture. Being able to have direct communication with the customer was very helpful. This position had several responsibilities that required attention to detail since there would be one person on shift at a time. Some of those responsibilities included transactions, store management, quality assurance, inventory management, lotto count and more.

Receptionist

• Sep 2017 - Dec 2017

This position was an excellent stepping stone after graduating from university. Great attention to detail and multi-tasking skills were both needed at the reception. It was a fast pace environment with little room for mistakes. I had the advantage of learning many keyboard shortcuts for MS Excel and other MS Office applications. This knowledge assisted in maintaining an efficient and quality customer experience. I used CRM software in this position for registering guests. It was exciting learning to use the software for the first time. Although my time at the casino was short due to my moving back to Canada, I enjoyed it and learned valuable skills in this role.

Assistant Martial Arts Instructor

• Nov 2016 - Oct 2017

Assisting in private classes. Training youth from ages five to seventeen with my instructor, Osama Shallal. Depending on the age group, we had a variety of lesson plans covering different levels of Mixed Martial Arts (MMA). This experience helped me gain excellent communication skills as it was needed to maintain trust between us and the students. It was crucial to ensure a safe, supportive environment was provided for our students to learn within. Assisting in private classes. Training youth from ages five to seventeen with my instructor, Osama Shallal. Depending on the age group, we had a variety of lesson plans covering different levels of Mixed Martial Arts (MMA). This experience helped me gain excellent communication skills as it was needed to maintain trust between us and the students. It was crucial to ensure a safe, supportive environment was provided for our students to learn within.

Teachers Assistant

• Mar 2009 - Sep 2010