Experience

Damen epayment

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• • Jan 2023 - Present

• • Aug 2020 - Jan 2023



First For Trading and Distribution

• Egypt
• Retail
• 1 - 100 Employee

• Operational Specialist

  • Oct 2018 - Jan 2020

  • Manage the flow of a workplace and optimize day-to-day maintenance activities. • Internal auditing among Vodafone stores. • generate daily reports to analyze stores problems and to monitor maintenance achievements. • Carry out audits and compliance testing to ensure that procedures are operating effectively with appropriate controls and recommend changes where necessary. • Provide information and assistance to managers and staff to enable them to comply with financial and statutory requirements. • Carry out reviews of specific functions and processes to promote best value and recommend improvements. • Assist in the development of any internal audit program to ensure that all functions are subject to systematic review Show less



Palm Hills Developments

• Egypt
• Real Estate
• 700 & Above Employee

• • May 2017 - Feb 2018

  Apply the set strategy for the community management division over the communities within the all areas.• Assist in the summer season operations of north coast projects with residing occupancy of 1000 residing units as well as commercial activities.• Managing the contracts with Facility Management providers and Utility Suppliers• Acting as the 1st escalation point for critical or unresolved dispute or residents’ requests.• Inspect ongoing constructions and installations progress in livable zones.• Perform all necessary functions to facilitate residents “Move In”• Act as the 1st point of contact for residents and always be ready for on‐call emergency response.• Manage the maintenance program both scheduled and emergency for all aspects of the community.• Ensure that works are carried out within agreed timelines and according to organizational priorities to ensure the smooth daily operational running. Show less

• • Dec 2016 - Apr 2017

  • Establish a strong relation of trust by professionally answering client inquiries and settling disputes and resolving • always adhering to the department and company policies and procedures.• Communicate with clients through various channels (emails, calls, fax and face to face).• Liaise with the concerned internal department (Sales, finance, Legal, client support, facilities) to resolve client • issues and get required information.• Keep daily record of transaction and communications with clients and other departments.• Follow up on the progress of requested tasks from other departments.• Escalate critical cases of client grievance and delayed responses from other internal department to the client • service • manager always after all possible solutions within authority have been referred to and failed.• Coordinate, Book and escort the client in site visits.• Stay up to date with the latest happenings and events on both the company level and market level. Show less