Sr. Officer Data Quality & Data Analysts

• Apr 2018 - Present

Exchange Administrator And Sr. Officer IT Support

• Mar 2016 - Dec 2017

Significant Highlights: Implemented necessary changes as required in the overall inquiries/incidents process, thus improving performance ofsupport engineers. Maintained close communication with the applications operations department; assured provision of 2nd and 3rd levelsupport for efficient handover of inquiries/incidents to respective departments. Ensured effective utilisation of available resources; delivered IT services in accordance with the departmental standards andIT services catalogue.Key Responsibilities: Monitoring operations of the help desk and determining quality of services delivered in conjunction with the operationsmanager; ensuring prompt resolution of client inquiries/incidents by developing and implementing resolution andescalation process. Preparing and presenting query resolution report to the operations manager and end user along with providing requiredsupport to resolve critical cases/issues. Steering the process of allocating user access rights in accordance with the applicable procedures, also definingunauthorised access and taking corrective measures. Reporting to the IT director and section managers; providing periodic reports on performance and target achievements withquality parameters. Administering planning, prioritisation and assignment of targets and tasks to service desk team members.

Information Systems Manager

• Mar 2013 - Feb 2016

Significant Highlights: Ensured secured network connectivity throughout the company's LAN/WAN infrastructure. Handled the upgrade infrastructure project; involved in centralising NATCOM under one domain Natcom.com.sa. Upgraded exchange server from 2003 to 2010 along with managing the project, designing solution and verifying projectdocumentation. Instrumental in managing and executing the implementation of Lync 2013 at NATCOM plus while maintaining closeconnection with other companies Steered the process of domain migration plan (for DC 2000 and Exchange 2003), upgraded forest/domain functional levelfrom 2000 to 2008 R2, modified branch site IP Schema as per IT Standard subnet, changed the virtualization infrastructurefrom Hyper-V to VMware, planned high availability of services and conducted bandwidth assessment between multiplebranches.Key Responsibilities: Provided support in managing LAN, WAN, network segments, internet, and intranet systems while ensuring maximumsystem efficiency and smooth departmental operations. Identified and professionally resolved technical issues escalated by the users. Maintained highest security for the network and systems; ensured integrity of the network, server deployment and security. Led configuration and authorisation of directory services as well as networked other machines, including drivers, personalcomputers and printers while monitoring their performance. Effectively maintained network servers, including DC, Exchange, SharePoint and SQL. Led the process of software deployment and security updates/patches. Manage and execute the implementation of Lync 2013 at NATCOM plus federation with other companies.

IT & Business Analyst

• Mar 2012 - Mar 2013

Significant Highlights: Played a focal role in automating the manual business processes using MS InfoPath 2010 with SharePoint, thus saving time. Strategically evaluated and transcribed gathered information into easy to understand format, accordingly identified andprovided apposite solutions based on client needs.Key Responsibilities: Determined client requirements related to IT through interviews, document analysis, requirements workshops, surveys, sitevisits, business process descriptions, use cases, scenarios, business analysis and workflow analysis. Analysed system specifications for business requirements while maintaining close communication with the clients toanalyse information needs and functional requirements. Implemented IT department and Infrastructure for the company. Monitored and ensured smooth operations of DC, SQL and SharePoint 2010 servers while being involved in IT installation,maintenance and support.

System Administrator

• Feb 2010 - Feb 2012

Significant Highlights: Handled proxy server and TMG server; ensured efficient running of IT infrastructure without any technical fault. Upgraded 25 blade servers of data centre; installed and configured Windows server 2008 R2, System Center Essential (SCE)2010 and VPN, also integrated WSUS in the environment. Rebuilt infrastructure from Small Business Server (SBS) 2010 to Server 2008 R2 using virtualisation technology (VMware). Automated the update process using Windows Server Update Services (WSUS).Key Responsibilities: Administered and steered operations of various systems installed in different schools; acted as an in-charge of the serverbackup, implemented effective security policies and provided required permission to local users for domain and computers. Developed, introduced and monitored the internal/external site using Share-Point 2010 Enterprise Edition. Installed, configured and managed Active Directory, Domain Name System (DNS), DHCP and Proxy Server through WindowsDeployment Service (WDS).