Experience

SpeedEx for shipping services

• Egypt
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Supervisor

  • Jan 2022 - Present

• Customer Service Specialist

  • Aug 2019 - Present

  Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresUpdate internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with, Sales and Marketing teamsAssist in training junior Customer Support Representatives Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Agent

  • Apr 2019 - Jun 2019

  Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Update internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with, Sales and Marketing teams Assist in training junior Customer Support Representatives Show less