Ramy Fouad
Service Delivery Manager at Information Technology of Egypt Corporation - ITE Corp- Claim this Profile
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Bio
Khaled Hamad
Ramy is devoted person, well organized and follow work procedures perfectly ... eager to learn more and able to utilize this new knowledge quickly in business ... this characteristics make him key asset in IT department in Nile Clothing and is always considered the one for any task..
Khaled Hamad
Ramy is devoted person, well organized and follow work procedures perfectly ... eager to learn more and able to utilize this new knowledge quickly in business ... this characteristics make him key asset in IT department in Nile Clothing and is always considered the one for any task..
Khaled Hamad
Ramy is devoted person, well organized and follow work procedures perfectly ... eager to learn more and able to utilize this new knowledge quickly in business ... this characteristics make him key asset in IT department in Nile Clothing and is always considered the one for any task..
Khaled Hamad
Ramy is devoted person, well organized and follow work procedures perfectly ... eager to learn more and able to utilize this new knowledge quickly in business ... this characteristics make him key asset in IT department in Nile Clothing and is always considered the one for any task..
Credentials
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Microsoft Certified IT Professional (MCITP): Enterprise Administrator, Server administrator
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Microsoft Certified Systems Engineer (MCSE)
Microsoft -
Microsoft Certified Technology Specialist (MCTS): Exchange 2007, SCOM 2007, SCCM 2007, Windows 7, Server Virtualization
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Microsoft Certified Trainer (MCT)
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Server +
CompTIA
Experience
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Information Technology of Egypt Corporation - ITE Corp
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Service Delivery Manager
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Nov 2020 - Present
- Focuses on maximize the benefits that our customers get from Microsoft technology in Azure, Office 365 and on-premise (we consider our clients our success partners not clients). This is totally a customer facing role which include acting as an customer advisor for choosing the best suitable solution based on organization needs. This include plan future organization roadmaps, perform license optimization, Azure consumption optimization. - Leading the service delivery team, Team Leaders and Project Managers in different stages of the projects and service delivery process.
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Project Manager
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Jan 2016 - Nov 2020
- Planning, Defining scope for Projects to best meet customers business needs and increase gained value for Microsoft solutions- Time and cost Estimating for projects- Resources planning by assigning requested tasks to the suitable technical team member- Team Technical development Planning- Managing Risks, Issues and Handle conflicts and escalations done by the customer- Controlling Quality by ensure for example that a checklist for the technical engineer to be created and used during the project and that he is well prepared for his assigned task.- Member of Microsoft P-Seller Program to engage with the customers on pre-selling activities to show Microsoft solution value Goals and Objectives- To develop best technical team in the world. To be able Perform the required service in best quality with suitable and shortest time - To make the customers get the best benefit of the Solution and make his work easier and more efficient (increase his ROI and reduce TCO).- To make the customer’s top management see that with new technologies his IT investment can increase productivity, efficiency and reduce costs; instead of seeing that IT is a cost center.
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Senior Technology Specialist
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Sep 2012 - Jan 2016
Responsibility:• Sizing and Design support the specified technology products.• Participate in implementations, upgrades projects.• Participate in client interactive design session.• Deliver technical documentation for client.• Perform Products testing, and pilot for customers.• Provide specialized Technical Support to customers.Specialties: Main specialization area include: - MS SCCM 2007 and 2012 - MS System Center Endpoint Protection 2012 - MS SCOM 2007 and 2012- MS SCVMM 2008- MS SharePoint 2010 - Hyper-v - MS-Windows Server 2003, 2008 and 2012 infrastructure and Active Directory Good knowledge with following:- MS Exchange Server- MS ISA 2006, TMG- MS Office Communication Server 2007, Lync 2010- SQL 2005, SQL 2008 administration
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Infrastructure Specialist
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Mar 2008 - Aug 2012
- Medium to large customers support- New Microsoft products and Technologies Designing, Implementing, upgrading, Documenting and Testing- Deliver official Microsoft courses training
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Systems Engineer
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Dec 2006 - Mar 2008
- MS SQL Database Administrator - Microsoft Retail Management System administrator - Troubleshooting End User’s Problems - MS SQL Database Administrator - Microsoft Retail Management System administrator - Troubleshooting End User’s Problems
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Education
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2001 - 2005
Ain Shams University
Good, Commerce
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