Experience

The Star Entertainment Group

• Travel Arrangements
• 700 & Above Employee

• Senior Reservation & Sales Consultant

  • Dec 2021 - Present



Unified Group

• Sydney, New South Wales, Australia

• Hotel Quarantine Officer

  • Nov 2020 - Nov 2021



FCM Travel Australia

• Australia
• Travel Arrangements
• 200 - 300 Employee

• Travel Manager

  • Jun 2017 - Jan 2020

  Key Responsibilities & Achievements Booking flights, accommodation and car hire for corporate clients Manage an existing portfolio of corporate clients Create corporate travel profiles, invoices and reports Handling passenger’s e-mails, calls, web bookings and special requests Calculating fares, reissues and refunds Making changes to itineraries as client’s needs Key Responsibilities & Achievements Booking flights, accommodation and car hire for corporate clients Manage an existing portfolio of corporate clients Create corporate travel profiles, invoices and reports Handling passenger’s e-mails, calls, web bookings and special requests Calculating fares, reissues and refunds Making changes to itineraries as client’s needs



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Corporate Travel Consultant

  • Dec 2014 - Apr 2016

  Key Responsibilities & AchievementsBooking flights, accommodation and car hire for corporate clients.Manage an existing portfolio of clients.Making changes to itineraries as clients needs.Handling passengers E-mails and special request.Calculating fares and refund.Handling BSP report ADM’s and ACM’s

• Consultant

  • 2014 - 2015



Jetabroad

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Online Travel Consultant

  • Aug 2011 - Nov 2014

  Key Responsibilities & Achievements Answering all incoming phones and handling passengers reservations Calculating fares, refunds and issuing tickets Handling passengers e-mails and special request Assisting and helping passengers to finalize their online bookings Delivering good customer services to the clients Key Responsibilities & Achievements Answering all incoming phones and handling passengers reservations Calculating fares, refunds and issuing tickets Handling passengers e-mails and special request Assisting and helping passengers to finalize their online bookings Delivering good customer services to the clients



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Reservations Ticketing Agent

  • Jun 2010 - Sep 2010

  Handling travel bookings and answering all incoming telephone queries promptly and efficiently. Calculating fares and issuing tickets. Sending pre-paid tickets and issuing electronic tickets. Handling the STPC vouchers for the GCC area Handling travel bookings and answering all incoming telephone queries promptly and efficiently. Calculating fares and issuing tickets. Sending pre-paid tickets and issuing electronic tickets. Handling the STPC vouchers for the GCC area



World Star Travel

• Milsons Point-Sydney

• Reservations Agent

  • Nov 2009 - May 2010

  Answering reservation calls. Issuing tickets and hotel vouchers. Selling packages for (Asia, Europe & Africa) Calculating fares and working at the ticket disk Answering reservation calls. Issuing tickets and hotel vouchers. Selling packages for (Asia, Europe & Africa) Calculating fares and working at the ticket disk



Turkish Airlines

• Türkiye
• Airlines and Aviation
• 700 & Above Employee

• Senior Reservation & Ticketing Agent

  • Jul 2004 - Sep 2009

  Handling travel bookings and answering all incoming telephone queries promptly and efficiently Calculating fares and issuing tickets Sending prepaid tickets. Advising and acting incoming PTA's Calculating refunds Issuing electronic tickets Working at the ticket desk and assisting passengers with the problems Handling the weekly staff roster Handling travel bookings and answering all incoming telephone queries promptly and efficiently Calculating fares and issuing tickets Sending prepaid tickets. Advising and acting incoming PTA's Calculating refunds Issuing electronic tickets Working at the ticket desk and assisting passengers with the problems Handling the weekly staff roster



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Reservation & Ticketing Consultant

  • Oct 2003 - May 2004

  Answering all incoming telephones and handling passengers reservations Calculating fares and issuing tickets Calculating refunds Issuing tickets at ticket desk and prepaid tickets and PTA's Selling Qatar airways products Answering all incoming telephones and handling passengers reservations Calculating fares and issuing tickets Calculating refunds Issuing tickets at ticket desk and prepaid tickets and PTA's Selling Qatar airways products