Ramy Hamouda
Strategic Accounts Manager at ABM- Claim this Profile
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Arabic -
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Topline Score
Bio
Credentials
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Nano Tips to Sharpen Your Critical Thinking with Shadé Zahrai
LinkedInAug, 2023- Nov, 2024 -
Sales Advanced
PaperCut SoftwareJun, 2022- Nov, 2024 -
Sales Foundation
PaperCut SoftwareJun, 2022- Nov, 2024 -
IBM Web Application Professional Developer
IBMJun, 2004- Nov, 2024 -
CIW Professional
CIWJan, 2004- Nov, 2024 -
CIW Association
CIWAug, 2003- Nov, 2024 -
Agile Project Management
ZISHI
Experience
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ABM
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Saudi Arabia
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IT Services and IT Consulting
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1 - 100 Employee
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Strategic Accounts Manager
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Jun 2021 - Present
• Maintaining assigned key accounts and providing ongoing client support. • Developing and implementing client relationship management strategies. • Communicating with key clients to monitor client expectations and satisfaction. • Identifying new business leads and contacting prospective key clients to promote products and services. • Establishing efficient communication channels and liaising between key clients and internal departments. • Recommending and implementing improvements to the management of key client relationships. • Handling client queries and finding innovative solutions for complex problems. • Monitoring sales performance metrics and facilitating timely interventions. • Performing recordkeeping, as well as preparing sales forecasts and reports. Show less
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Alkhorayef Printing Solutions
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Saudi Arabia
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Printing Services
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1 - 100 Employee
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MPS Analyst Pre-Sales & Marketing
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Jun 2018 - Nov 2020
• Develop an understanding of Monthly and Quarterly Customer billing and reporting including exporting to Excel spreadsheet. • Obtain information using various methods including software automation for many different types of equipment such as MFP’s, Printers, Copiers, and Fax Machines. • Populate spreadsheets with proficient formulas using Microsoft Excel. • Communicate effectively with current and potential customers throughout all organizational units. • Participate in monthly Print Management and Service Meetings. • Develop an understanding of TOP value as it pertains to the Customer. • Assist in the implementation of all HP Print management contracts including Site Survey and data entry. • Develop a good understanding of business processes as it pertains to all potentially assessed business sectors. • Work in conjunction with the Service Department and Dispatch including cross-training. • Assist and complete any tasks given to me by Upper Management. • Devise marketing campaigns. • Organize a calendar of marketing events, such as dinners, promotions, exhibitions, product launches, workshops, open days or fundraising activities. • Represent the company at events. • Coordinate with outside agencies, for example designers, to produce marketing material such as stationery and web pages. • Write press releases and communicate with the media. Show less
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Riyadh House/Jeraisy
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Saudi Arabia
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Furniture and Home Furnishings Manufacturing
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200 - 300 Employee
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Sales Support Executive
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Jan 2015 - Aug 2017
•Provided updated product catalogs, ESP training materials, troubleshooting guides, and promotional items in on-going support to the sales team. •Improved customer service by compiling well maintenance data reports in timely manner. This was accomplished by meetings or directly uploading to customer share drives or preparing hard copy documentation. •Developed complex and custom sales techniques, conveyed the advantages of outsourcing support, resulting in increased reliability and higher profits. •Established dialogue with clients for the exchange of information to improve specific company requirements for reports. •Identify new business opportunities evaluating prospects and their position in the industry, researching and analyzing sales solutions to customize their needs. •Tenders team player recommending right product fits Customers and market. •Built A good relationships with Vendors & Distributors of well-known brands like Dell, Lenovo, HP, Samsung, Konica, Kyocera, Ricoh, Hitachi…etc. •Preparing daily & monthly reports about inventory moving (fast & slow moving) •Created training manual for processes and procedures for new sales staff. Show less
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Time Arrows for Digital Information Systems
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Jeddah, Saudi Arabia
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Technical Support Manager
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Jul 2013 - Nov 2014
•Hired, trained and developed highly effective customer support team that consistently exceeded 97% customer satisfaction ratings. •Improved customer support efficiency 12% by streamlining team support activities and standardizing responses to common questions and problems. •Knowledgeably researched, evaluated and analyzed industry trends, culminating in recommendations to Purchasing Department regarding extension of product lines. •Completed an SOP/training manual. •Administrating & managing web Servers, DB servers. •Administrating Active Directory & group polices using (windows Server2012). •Daily & monthly reports. •Managing procedure of training customers. Show less
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B-Connect | SAP Partner
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Senior IT
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Nov 2008 - May 2013
•Serving as the first point of contact for customers seeking technical assistance over the phone or email. •Performing remote troubleshooting through diagnostic technique. •Determining the best solution based on the issue and details provided by customers. •Installing & Maintaining B-Connect ERP to Pharmacies. •Train customers on B-Connect Pharmaceutical ERP. •Daily & Monthly reports to Financial Management. •Covering & supervising Sinai area. •Supervising technical team. •Serving as the first point of contact for customers seeking technical assistance over the phone or email. •Performing remote troubleshooting through diagnostic technique. •Determining the best solution based on the issue and details provided by customers. •Installing & Maintaining B-Connect ERP to Pharmacies. •Train customers on B-Connect Pharmaceutical ERP. •Daily & Monthly reports to Financial Management. •Covering & supervising Sinai area. •Supervising technical team.
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USAID
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United States
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International Affairs
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700 & Above Employee
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MIS
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Jun 2004 - Oct 2008
•Noted for transforming IT department from reactive troubleshooters to proactive business partners that support business growth. Audited systems and supporting processes and led initiatives in collaboration with business users to identify areas for improvement. •Administered Disaster Recovery Database and performed daily backup for off-site storage. •All other department administrative duties as requested; supported both IT Director and department Manager. •Assisted with PC assembly/repair, software installations, and configurations. •Preparing and analyzing reports based on monthly working. Show less
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Education
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1998 - 2002
Suez Canal University
Bachelor of Commerce (B.Com.), Accounting
Community
