HORECA Business Developer

• Oct 2020 - Present

- Hospitality Industry: Experiences Started-Up 2007 in the Hospitality Industry (HORECA)- Senior Management Skills: Business Strategy, Restructuring, Designing & Implementing fully version of Policies and Procedures, Creating new Functions with Vision & Mission with Business Road Map, with pre-opening Experts Skills for Five stars hotels, Restaurants & Coffee Shops Chains.- Projects Management: Creating New Brands, Managing a full project from Strategy to full Execution.Menu Engineering, Equipment Manual, Products Guiding Chart, Kitchen Layout, Restaurant's FF&E, Operation Cycle Guide, Operation Management System, Manager Assessment, Business Plan, In-Store Training System, Advanced Hygiene & Food Safety System, Safety & Security Procedures, Excellence In Service Guide, Company Structure, Company Policy & Procedures, Job Description Card, (SOP) Standards Operating Procedures, (BSR) Brand Standards Review, Mystery Shopper Audit.- Operations Management: Day-to-day Operation Management System Activities- Specialists:Multi Brands & Concepts Management, Resorts, Hotels, Restaurants, Coffee Shops, Banquet Halls, Catering Service, Hospitals & Healthcare, F&B Management Experiences & Customer Service Expert.- Finance & Legal:Drawing the Business Road map for Sales Growing & Control.- Cost Control & loss prevention: supporting business growth & Success.- Brands Experiences:KFC, Burger King, Pizza Hut, the Green Island seafood, Oberoi hotel Chain, Ahleen Lebanese Cuisine, Girasole Italian Restaurant, Adriano Italian Restaurant, Nisantashi Turkish Cuisine, Dom Court American Restaurant, King Farouk Grilled & Butchery Restaurants Chain, Club House international Restaurant, Zenze Mexican Cuisine, Healthy Café, Silvago Café, Valletta Café, Five Doors Café, Folk International Cuisine.- Marketing Experiences:Marketing Strategies for Long & Short Terms with Offline & Online- Training & Development:Training Guide (F&B – HK – FOH – BOH)- Quality Assurance:

Company General Manager

• Feb 2022 - Present

Resort General Manager

• Mar 2020 - Sep 2020

Hotel Resident Manager

• Jan 2019 - Feb 2020

• Oversees Daily Activities on the Hotel Property Front Desk operation, Reservation, concierge, Customer Services, Maintenances & General Appearance. • Manage Subordinate Staff In The Day-to-Day Performance Of Their Jobs.• Responsible for planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities.• Ensure That the Goals are met & adhering to Approved Budgets.• Maintaining statistical and financial records & planning maintenance work, events and room bookings.• Ensuring compliance with health and safety legislation and licensing laws.

Food And Beverage corporation Director

• Mar 2014 - Nov 2018

.In charge of a hotel's food service operations, including all restaurants & Catering Center..Making sure that all guests have good experiences with the hotel's food service, whether eating at the restaurant, ordering room service or having a special event Served by Catering Service..Responsible for restaurant personnel following recipes precisely, ensuring quality meals and proper portions..Responsible for personnel following health and safety rules and regulations. .Ensuring both the well-being of guests and that the hotel is in compliance with the law..In charge of maintaining proper inventory to ensure the restaurants & Catering Center can fulfill all of its orders..This includes estimating the need for ingredients and ordering the appropriate amounts. This also ties in with the need to ensure quality standards.. In charge of maintaining the Food & Beverage staff, both in terms of scheduling and in terms of training..This includes hiring the best applicants, teaching them what they need to know to keep turnover to a minimum, placing the right number of people on each shift in the right positions and even firing them, when necessary..Serve as the face of the hotel's food service,represent the hotel to customers,when complain & making sure of all customer satisfaction.. "Making the rounds of Walk Throw" for all the dining rooms in formal dress to survey customer satisfaction,even out side the hotel with special events throw catering service..Contacting with the maintenance team while any operation equipment & tools had been stooped..Contacting with Human Resources Department while annual men power plan,job description,training plans,internal promotions,performance appraisal..Contacting with the Financial Department in monthly operation plans..Contacting with the Hotel Management for new ideas & Business discussion.

Food and Beverage Manager

• Apr 2013 - Feb 2014

• Involvement in Service and Guest Contact• Assists in the co-ordination of organizational and administrative functions in all areas of the Food and Beverage Department• Assists in planning and implementing programs, policies and procedures to ensure that service standards are met• To ensure that the Departmental Objectives are cascaded to the colleagues.• Carries out assignments and instructions as delegated by the General Manager and ensuring that all company and Hotel Policies and Procedures and minimum standards are adhered to at all times• Interacts with management of other department within areas of responsibility and develops solid working relationships with them• Follow up and at times initiate maintenance orders and purchase requests• Attend the Food and Beverage department briefings & monthly meetings to review the events and any other matters that need to be communicated to the departmental colleagues• Participates in public relations activities, sales calls or other promotional activities designed at enhancing the Image and profitability of the hotel• Assists in the development of ideas and the increased department sales of Food and Beverage to improve productivity• To assist identifying market changes which will improve business levels from hotel guests and the local market• To assist in developing the Outlet Manager’s awareness of market changes and trends; ensure that the product reflects these• To assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues• Acts as Senior Manager on Duty for the hotel as scheduled• Review weekly performance of Outlet Managers (tasks and objectives)• Assists in the building of an efficient team of employees, by taking an active interest in their training.• Participates in training and development programs to improve personal or departmental standards liaising with the Training Manager• Conduct monthly P&L reviews with the team

Restaurant General Manager

• Feb 2010 - Feb 2013

In Charge for leading & Managing all the Restaurant's Operations & Activities In Charge for leading & Managing all the Restaurant's Operations & Activities

Restaurant Opening Manager

• Feb 2009 - Nov 2009

One Of The Opening Management Team For Burger King Restaurants In Egypt One Of The Opening Management Team For Burger King Restaurants In Egypt

Assistant Restaurant Manager

• Jan 2007 - Jan 2008

Assist In Leading & managing The KFC Restaurant's Operations & Activities Assist In Leading & managing The KFC Restaurant's Operations & Activities