Ramy Abuzaid
Fulfilment and Operations manager at Raya Logistics- Claim this Profile
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English Professional working proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Beshoy Ragheb
Ramy is one of the talented managers. Ability to grow up very quickly, manage projects with failures and leading it to great success. Wishing you all the best.
Beshoy Ragheb
Ramy is one of the talented managers. Ability to grow up very quickly, manage projects with failures and leading it to great success. Wishing you all the best.
Beshoy Ragheb
Ramy is one of the talented managers. Ability to grow up very quickly, manage projects with failures and leading it to great success. Wishing you all the best.
Beshoy Ragheb
Ramy is one of the talented managers. Ability to grow up very quickly, manage projects with failures and leading it to great success. Wishing you all the best.
Credentials
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Managing Logistics
LinkedInJul, 2020- Nov, 2024 -
Business Process Improvement
LinkedInAug, 2019- Nov, 2024 -
Coaching and Developing Employees (2013)
LinkedInMar, 2019- Nov, 2024 -
Implementing Supply Chain Management
LinkedInMar, 2019- Nov, 2024 -
Lean Inventory Management
LinkedInMar, 2019- Nov, 2024 -
Reputation Risk Management
LinkedInMar, 2019- Nov, 2024 -
Lean Foundations
LinkedInJan, 2019- Nov, 2024 -
Lean Six Sigma Foundations
LinkedInDec, 2018- Nov, 2024 -
Logistics Foundations
LinkedInDec, 2018- Nov, 2024 -
Purchasing Foundations
LinkedInDec, 2018- Nov, 2024 -
CPIM
European Business School SE
Experience
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Raya Logistics
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Egypt
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Fulfilment and Operations manager
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Jun 2022 - Present
- Kick off Home delivery project for internal and external customers. -Buildup the Last-Mile department, Fleet, 3PL Management, Control tower, Account Management, Expansion - Onboard new customers, set up SLA, and Strategic plan for expanding the Operations together. - Improve own fleet utilization, and share the target areas with the expansion team, to improve fleet utilization. - Hunt the best delivery service providers in the country, to be our 3PL for unserved areas, Developing, and supporting them to achieve our agreed SLA. - Monitor the delay performance for the All last-mile department, follow the gaps and create projects to Improve the performance. -Present the Last-mile performance, budget, and expansion plan to top management. -Review the cost and revenue per project with the Finance department, to control our expenses, and mitigate the risk. Show less
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Enarat
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Egypt
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Retail
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1 - 100 Employee
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Head Of Operations
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Nov 2021 - May 2022
· Lead the whole operation team to deliver orders to customers without any glitches and within target delivery time. · Manage all inbound and outbound logistics including receiving products from company warehouses and Vendors, Shipping products to customers through company's fleet and shipping companies · Manage return claims and products replacements. · Ensure orders fulfillment are done within target delivery time and with quality-of-service guidelines · Monitor all order statuses and take any actions needed to ensure orders are delivered on time. · Ensure all orders are processed and packed so as to minimize damage in transit. · Lead warehousing to ensure all stocks are accurately updates at all time to avoid any cancelled orders · Coordinate with procurement department and vendors to ensure product arrive on time for delivery. · Manage and negotiate deals with shipping companies to ensure orders arrive on time and returns arrive with no damage. · Determine, track and Drive most important warehouse KPIs to achieve company’s objective of performance and cost · Understanding the ERP functions and reports to maximize output and efficiency · Train, guide and evaluate new/old operations workers with respect to the ERP and best practices · Planning and assigning daily work to processing workers and address performance issues to productivity. · Optimize the workflow so as to speed up order fulfillment process. · Plan order fulfillment floor so as to keep clean and efficient working floor at all time. · Recommend areas for improvement in terms of quality, service and cost reduction. · Organize order processing hub to avoid any lost or misplaced items to ensure efficient and timely delivery · Collaborate with e-commerce and customer services teams to ensure customers complains are dealt with and solved within target time Show less
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Majid Al Futtaim
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United Arab Emirates
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Retail
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700 & Above Employee
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Last Mile Manager - Carrefour
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Mar 2020 - May 2021
- Design and implement complete Last-Mile process - Ensure Last-Mile process implementation both technologically and operationally - Design SMS text for home delivery customers and follow system integration between Last Mile Carrier and SMS supplier. - Coordinate API and system integration between Last-Mile Carriers and website administrators - Cost reduction and control -Prepare and oversee implementation of SLAs and SOPs for Last Mile Service providers - Coordinate Branding of last Mile vehicles as per company designs - Measure Last-Mile KPIs for optimization and cost reduction - Track and monitor last-mile performance through different systems - Manage various Last Mile projects at Multiple MAF Hypermarkets (Valet Trolley, Efood, Express delivery) - Drive the development of innovative solutions to accomplish the goals of the home delivery final mile experience. -Develop new and enhance existing operational/ network models to improve efficiency, customer experience, speed, and or drive potential savings (dedicated fleet/On-demand) -Evaluate new and emerging technologies that can enhance the customer experience.. -Manage RFP (Request for Proposal) processes providing expertise in multiple supply chain elements to achieve best total value in the selection of services and or carriers. -Review and implement processes and controls to ensure the home delivery service meets or exceeds the expectations of our customers. -Enhance freight claim analytics and implement initiatives to reduce damaged products. -Oversee reporting on KPI’s, order cycle time, and on-time delivery percentages with carriers and vendors. -Coordinate and execute quarterly business reviews with carriers and internal teams. Show less
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Jumia Egypt
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Egypt
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Retail
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700 & Above Employee
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Aftersales Manager
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Apr 2019 - Mar 2020
-Loss prevention through continuous process monitoring and tracking of all items processed by aftersales.-Coordinating with CS regarding returned items to facilitate faster processing of the refunds or returns to the customer.-Queue management of items in transit to warehouse and items received at the warehouse.-Performance management including appraisals and training of the Aftersales team on new systems improvements.-Improve overall efficiency in Aftersales by suggesting systems improvement.-Ensure proper technical QC is carried out on all retrieved items to ascertain claims from customers and vendors.-Give detailed analysis on returned items to VCS to advise on vendors to be penalized and SKUs to be delisted.-Ensure that a proper quality check is done on each item that comes back to the warehouse.-Oversee the process of receiving and reconciliation of packages from Network and last mile team. Show less
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Warehouse Operations Manager
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Apr 2017 - Apr 2019
Manage and monitor the warehouse daily operations:- -assigning the tasks for all the team and keep follow hour over hour what is done and what not. -Inbound and receiving items.-update the items in warehouse locations.-insure the cycle-count semi-monthly for the inter warehouse.-store the items as per the consumption. -dispatch the created orders within the SLA-Insure the quality of items and the quality of packaging represent the company.name. -manage the offline and online packaging materials.-create the KPIs for each operation and add the weight for them. -communicate the issues and the updates with outside warehouse parties(Vendor management-suppliers-supply chain providers).-analysis the entire operations, find the gaps and create solutions ASAP. Show less
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Order Processing Supervisor
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Mar 2015 - Apr 2017
• Ensure and apply Quality Checking for orders before dispatch (Quantity & Physical Quality).• Create and Develop SOPs and apply it with all related departments. • Create and Develop packaging guidelines and apply it with all lines' packagers.• Ensures and apply a smooth running supply administration and the respect of the implemented supply procedures. Proposes adjustments where needed.• Is responsible for the supply database and the correct filing and archiving of the supply documentation and guarantees the availability and the coherence of supply data.• Processes all orders and requests and communicates regularly on their status with the initial clients: order received, approval stage, confirmation, RTS monitoring, backorder, lead times, … and reports problems to his line management.• Communicates with local and international suppliers (status of order, claims …) and reports problems to line management. Show less
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SR. Inbound specialist
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Nov 2013 - Mar 2015
• Create policies or procedures for logistics activities.• Plan or implement material flow management systems to meet production requirements.• Train shipping department personnel in roles or responsibilities regarding global logistics strategies.• Maintain metrics, reports, process documentation, customer service logs, or training or safety records.• Recommend optimal transportation modes, routing, equipment, or frequency.
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Sales Promoter
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Jan 2012 - Nov 2013
-Demonstrate and provide information on promoted products/services. -Create a positive image and lead consumers to use it. -Use lectures, films, charts, and/or slide shows Distribute product samples, brochures, flyers etc. to source new sales opportunities. -Identify interest and understand customer needs and requirements. -Set up booths or promotional stands and stock products. -Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc.). Show less
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E-ok logistics
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Cairo
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Air Import coordinator
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Mar 2010 - Jan 2012
-Provide import estimates and information regarding importing. -Provide customer service to internal departments and overseas affiliates/clients. -Maintain import data and verify information accuracy. -Classify all entries, resolve import problems and monitor current imports for incoming exhibitions. -Coordinate all deliveries and security arrangements from the airport to facility. -Handle all post-entry amendments and internal audits of all imports that have been imported. -Assist the import manager with projects as requested. Show less
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Education
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2006 - 2010
Business School
Bachelor's degree, Accounting and Business/Management
Community
