Experience

Dizabo Super App

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Investment Relationship Specialist

  • Mar 2022 - Present

  1. Developed and maintained long-term client relationships, resulting in a 20% increase in investment portfolios managed. 2. Implemented strategic communication initiatives to enhance investor engagement and satisfaction, leading to a 15% rise in client retention. 3. Collaborated with cross-functional teams to identify new business opportunities, resulting in a 30% growth in client base within the first year. 4. Conducted comprehensive market research and analysis to provide valuable insights and recommendations for investment decision-making. 5. Proactively monitored industry trends and regulatory changes to ensure compliance and deliver accurate investment advice to clients. 6. Organized and facilitated client meetings and presentations, effectively communicating complex financial information to diverse audiences. Show less



KLADDER

• India

• Customer Care Executive

  • Jan 2021 - Feb 2022

  1. Responded promptly and professionally to customer inquiries, resolving 90% of issues on the first contact, ensuring high customer satisfaction rates. 2. Demonstrated strong product knowledge to assist customers with their inquiries and provide accurate information about products, services, and promotions. 3. Handled escalated customer concerns and complaints, effectively deescalating situations and finding appropriate resolutions to maintain positive customer relationships. 4. Managed a high volume of incoming calls and emails, maintaining a fast response time and ensuring excellent customer service at all times. 5. Collaborated with cross-functional teams including logistics, sales, and technical support to address customer needs and provide seamless end-to-end solutions. 6. Utilized CRM systems to accurately document customer interactions, ensuring comprehensive tracking of customer issues and resolutions. 7. Identified opportunities to improve customer satisfaction and loyalty, providing feedback to management and implementing process enhancements. 8. Contributed to a positive team environment by actively participating in training sessions, sharing knowledge, and supporting team members to achieve collective goals. Show less



Imran Shabbi Cont

• Sharjah, Sharjah Emirate, United Arab Emirates

• Customer Care Executive

  • Jan 2020 - Dec 2020



Smart Edu

• Palakkadu, Kerala, India

• Customer Care Executive

  • Sep 2017 - Oct 2019