Customer Success Manager

• Aug 2022 - Present

Client Services Coordinator/Legal Assistant

• May 2020 - Jul 2021

● Responding to hundreds of time-sensitive client questions and concerns each week ● Identifying and problem solving legal matters with attorneys ● Preparing court documents and legal paperwork for multiple client projects simultaneously ● Responding to hundreds of time-sensitive client questions and concerns each week ● Identifying and problem solving legal matters with attorneys ● Preparing court documents and legal paperwork for multiple client projects simultaneously

Knowledge Base Administrator

• Jul 2018 - Sep 2019

● Wrote policies and informational reference materials for a nationwide customer base● Researched, planned and implemented projects to improve self-service● Served as a communications liaison between customer service and other departments ● Helped manage a heavily trafficked FAQ using the KCS (knowledge-centered support) approach

Customer Care Lead

• Jan 2018 - Jul 2018

● Managed conflict resolution, goal-setting and performance reviews for a six-person team● Introduced recommendations and opportunities for personal development for my team● Reviewed applications, interviewed and hired candidates

Customer Care Associate

• Sep 2017 - Dec 2017

● Responded to hundreds of customer emails, chats and phone calls each week● Assisted with the logistical implementation of in-house delivery rollout in the Portland market● Created and implemented data tracking systems for in-house delivery success and adaptation

Core Canvasser

• Nov 2016 - Dec 2016

● Canvassed for local and regional environmental advocacy campaigns ● Individually fundraised $650+ each week and increased membership for the organization ● Worked with community members to help strengthen local legislation around pesticide use and pollinator species ● Canvassed for local and regional environmental advocacy campaigns ● Individually fundraised $650+ each week and increased membership for the organization ● Worked with community members to help strengthen local legislation around pesticide use and pollinator species

Gleaning Coordinator

• Jun 2016 - Aug 2016

● Coordinated with 20+ local farms to harvest and deliver hundreds of pounds of produce to food pantries ● Interviewed farmers and distributors to better understand regional and local marketability ● Increased comprehension and applied knowledge of organic farming techniques ● Coordinated with 20+ local farms to harvest and deliver hundreds of pounds of produce to food pantries ● Interviewed farmers and distributors to better understand regional and local marketability ● Increased comprehension and applied knowledge of organic farming techniques