Experience

CSI Interfusion
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Microsoft Azure Testing Coordinator

  • Jul 2023 - Present


Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Subject Matter Expert

  • Oct 2021 - Jul 2023

  As a Subject matter expert at Amazon, I played a pivotal role in Process enhancement, Training and development, Project strategies and driving brand awareness for the company. Working closely with the IT teams, I have hands-on experience in performing Content audits, Data analysis and have worked on multiple projects supporting various business units and functions Key Responsibilities: Reporting and Analysis: Generated reports and analyzed data to identify trends, patterns, and areas for improvement in team performance and customer satisfaction. Provided insights and recommendations to management for strategic decision-making. Process Improvement: Identified opportunities to streamline and enhance seller support processes. Collaborated with cross-functional teams to implement process improvements, tools, and resources to increase efficiency and effectiveness. Performance Monitoring: Monitored teams performance metrics, including customer feedback, product reviews, and seller ratings. Provided recommendations and guidance to improve performance and maintain high customer satisfaction levels. Achievements: Recognized for consistently achieving high customer satisfaction ratings through prompt and accurate resolution of seller inquiries, maintaining a 95% positive feedback score. Implemented an improved new hires onboarding process, reducing onboarding time by 20% and increasing success rate by 15%. Developed and delivered training materials to internal teams, enhancing their knowledge of seller support processes and improving overall efficiency Skills and Technologies Used: Amazon Seller Central and Marketplace Web Services (MWS) Data analysis and reporting tools (e.g., Excel, Tableau) Microsoft Office Suite (Word, Excel, PowerPoint) Troubleshooting technical issues and resolving seller inquiries Strong written and verbal communication skills Show less